The best thing you can do in this job is to be ready for anything since you never know when trouble could strike. What does your company's crisis management or escalation protocol look like?

What comp range should I expect for Facebook PMM roles? (2 YOE post MBA, 7 total)

I got an offer at Nokia, and my new manager said that she wanted to put me in the higher salary bracket however the HR insisted that we lowered the range. That caused me to receive a much lower salary than expected. Should I renegotiate even when my manager said that she tried giving me more. Does HR really play that big of a role in this?

Folks that got a prenup. How and where did you get it? We have spoken to a couple of lawyers and it simply seems to be a back and forth they want to do to rack up billable hours/complicate the issue. My SO and I pretty much know what we want. We are doing it mainly to protect my SOs inheritance. Looking for the simplest way to execute this. TIA for any advice.

Hi folks, Can someone tell if below salary is sufficient for one person (6 YOE) to live in Melbourne, Australia


C&B fixed (gross): AUD 6500/ month Monthly overseas allowance: AUD 5800/month

Received one offer from Accenture Technology in Netherlands. Level 7 (Manager). Base salary 5000€ /month.

Sounds very low for a manger? Does someone know what salary level managers starts at for Accenture NL?

Is the salary hike percentage solely based on Rank/rating ? Will there be any consideration for the qualification ?

I have been job searching (currently unemployed) for 5 months now and am emotionally drained from doing on average 6-8 interviews a week now. Made it to the final rounds to a couple but ended up getting ghosted after or was not offered the job. Advice on how to stay positive? I’m not seeing the light at the end of the tunnel atm

Can someone please tell me about the position Senior Specialist, Business Compliance? In terms of wlb, comp, growth? What all should I keep in mind for the interview?

Do we have any friends in O&G here?? More specifically upstream?

Hi Fishmates! Anyone working at VMware wishing to help me out with a referral? Thank you so much in advance!

Does anyone here have experience with In-Q-Tel? I see an analyst role that I think might be an excellent fit, but I'm curious about the culture and pay. Thanks!

My male SO was recently introduced to Le Labo and has been dropping hints. I want to get a cologne for him- what’s your fave at LL? I have a few faves, but I want to get more opinions

Is anyone else worried about how fast digital platforms are changing? Older employees are already struggling to keep up, and it feels like we always have a new platform to learn.

I do feel bad when people can’t afford our subscription any more even though they love it. However, I wish they would stop getting mad at me over it. It’s not my fault!

For those of you who lead a support team, how do you handle case/ticket queues when agents are OOO? I lead a team of 7 and looking to implement a better OOO process. Thanks!

How do you prevent the negativity of your job from impacting your personal life?

How to stop customer service from ruining your day?

When a customer asks how you are, what goes through your head before saying “I’m great, thanks”?

How have the skills needed for working in customer support changed over the past decade?

Managers, how do you help your customer support team avoid burnout?

I’d be so much happier doing customer service through live chat instead of phones. Are there jobs that hire just for online support, or do they all require you to take calls?

I’ve spent 3 years working at a call center and I would do just about anything to get off the phones. Do I aim for a promotion, or would I be better off trying another industry?

Hi fishes, do you get paid by the hour or receive a salary?

Sometimes it feels like customer service is just trying to calm down a large, angry toddler.

Tell me a feel-good story from work that will restore my faith in humanity.

When you’re applying for customer service jobs, do you customize the resume objective for each?

With technology ever expanding, how do you think it will affect customer support? Will your favorite brands/companies replace people with robots?

"You can't please everyone!" Being in customer support for 4+ years, that statement has never been truer.

Any suggestions for how to find a fully remote customer support job?

Remember most customer reps do want to help you. In some cases they just need to go through RED TAPE. 🙂

Creative ways to respond to customer concerns without sounding scripted?

It irks me when someone says I have a "lovely voice," it just makes me feel super uncomfortable and unsure what I should say to them