To all customers out there, let's address the "How was your experience?" question... If you think the agent you're dealing with did a terrible job, you have the right to give a poor rating. But when you're unhappy, and the agent can't do anything else, remember you're actually rating the agent helping you, not your experience.

Do I need to learn SQL when I only use Tableau (and their built in database UI)?

Looking to move to the client/ brand side of things from the agency world. Decades of successful experience running integrated marketing strategy and execution for major fortune 100 companies as well as start ups in B2B and B2C. Fintech, finserv, SaaS, tech, RE experience. Any leads would be appreciated.

I've recently went to a restaurant and saw a robot waiter, I thought that was the coolest thing. What do you all feel about this shift in the restaurant industry?

What does a 30% travel requirement mean in a job description? How often do they expect the candidate to travel ?

So northwestern does interview everyone? No one gets denied ?

Friendly tip: Don't burn bridges even with those who are leaving - our industry is small (even in Manhattan) and you will almost certainly see that person again if you stay in pharma

I am currently working in Accenture and have close to 11 years of experience in Service Desk, Continuous Improvement, Automation for Service management, Problem management. I am a big fan of SAP and its work culture. I have ITIL certification along with Azure Fundamentals. I am trying hard to get a job as a associate manager or manager role in SAP. I am currently handling a large team and i am a supervisor. Is there any way any one can advise or assist.

Hello can I get help from someone/ anyone who can help me list my vacant properties for rent on some rental sites to attract potential tenants to begin to contact regarding this properties? I’m currently super busy which so much of work and also needs to fly down to UK . And I can’t get all this done myself. And I’m willing to pay a good amount $$$ weekly for this job to be done perfectly for just 2 weeks. Please DM me if you can help out with this thanks.

CapGemini 🐠. What’s going? I used to love working with your teams, now it seems hit or miss. I even have a customer that refuses to put you on RFPs anymore.... internal shake-up we should be aware of?

I don’t know even know what I’m good at anymore.

Happy Independence Day🇳🇬🇳🇬🇳🇬🇳🇬🇳🇬🇳🇬

How do you recruit for startups? Exhausted from lack of responses from cold networking. What else should I do? I am aiming for roles in early stage startups. Didn’t study or work for long in US so don’t have a strong network.

Staying a weekend in October in Salt Lake for the first time. Is it worth dropping more points to stay downtown or save some by staying on the outskirts?

What are some of your must pack travel items? I'm traveling out of the country in October.

What should be the average expected salary for SDET role for YOE:5

💡 Did you know: a pro se litigant has a fool for a client.

How does one go about resignation in the remote setting?

Should i email my boss then follow up with a call? Or the other way around?

The "confrontation" is really difficult for me lol. I actually like my current boss and she's been helpful and made me feel like she looks out for me too. But the new opportunity is too good to pass up on (huge increase to pay. No concerns on the team since ive worked with those people in the past in a different company)

I’ve spent 3 years working at a call center and I would do just about anything to get off the phones. Do I aim for a promotion, or would I be better off trying another industry?

How have the skills needed for working in customer support changed over the past decade?

My company is receiving backlash for…let’s say a poor decision that has gone viral in my city. For 3 days, almost everyone who has called customer support is just looking to insult and yell at us. This isn’t our fault :/

I do feel bad when people can’t afford our subscription any more even though they love it. However, I wish they would stop getting mad at me over it. It’s not my fault!

Managers, how do you help your customer support team avoid burnout?

Hiring managers, what do you look for as you’re going through resumes?

"You can't please everyone!" Being in customer support for 4+ years, that statement has never been truer.

Is anyone else worried about how fast digital platforms are changing? Older employees are already struggling to keep up, and it feels like we always have a new platform to learn.

When a customer asks how you are, what goes through your head before saying “I’m great, thanks”?

Any suggestions for how to find a fully remote customer support job?

Is outbound customer support typically less stressful than inbound?

In my company, we have a staff of customer support agents to resolve user concerns, but they prefer to complain on social media and never call the number we give them. Should we transfer the agents to the Social Media platforms or insistently try to get them to call us?

When you’re applying for customer service jobs, do you customize the resume objective for each?

Remember most customer reps do want to help you. In some cases they just need to go through RED TAPE. 🙂

I hope you don’t mind, but I just have to brag. I QUIT MY JOB TODAY. Farewell, Karens.

Will the customer support future be led by chatbots or will we still be necessary? lol

Working from home in customer support provides so much flexibility as a stay at home mom. I can take care of the home, my babies and work without feeling guilty ….talk about mutli-tasking!

For those of you who lead a support team, how do you handle case/ticket queues when agents are OOO? I lead a team of 7 and looking to implement a better OOO process. Thanks!

I keep getting accused of being a bot in live chat. Should I approach my boss about being less scripted, or is the efficiency worth it?

I’d be so much happier doing customer service through live chat instead of phones. Are there jobs that hire just for online support, or do they all require you to take calls?