Twofold Amex question. First related to booking flights, second related to benefits. I’ll post indepth below:)

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1. I booked a flight using the Amex Travel Portal. Unbeknownst to me either Amex of United Airlines cancelled the flight and gave me ZERO notice. I actually was continuing to get emails from Amex about “your upcoming trip!” I spent over two hours on the phone with Amex Travel Customer Service going in circle after circle. The airline had issued me a flight credit that ONLY Amex can authorize me to use yet when I asked them to apply it to a new flight they could not do it so I paid out of pocket. Is there any way to get Amex to cover the difference of the fares?

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You’ll have to spend some more hours on the phone with amex, escalate to supervisors, managers etc and you can potentially achieve being close to whole

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2. My new flight is nearly 4 hours delayed for both mechanical and weather reasons. My trip was planned around a concert tonight which I am not missing 50% of. Is there a way to get Amex to cover the ticket under trip disruption? It wasnt clear in the T&C and I dont want to spend 5 hours on the phone to figure it out if anybody here has a clue

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