What measures do you take in handling customers who are at risk of churning to retain them?

Can you choose to pick LIFO or FiFO during crypto tax filing team? Coming up on 1 year of buying my first few hundred eth, but want to ensure that I do FIFO to get the lower long term capital taxes

Help me understand something fundamental about altcoins. For those coins that serve as defi projects with real-world use cases, why do they need to be tradable, and why do they have a fluctuating market value? In other words, why is each particular application or idea based on blockchain also something that can be bought and sold by people who are not involved in the project?

I got into marketing because I thought it would be an opportunity to make good money in a field where I could still exercise my creativity, but I’ve found it to be extremely stifling and bogged down by bureaucracy. Does it ever get better?

“The copy needs more modern slang young millennials can relate to. It isn’t jiggy enough right now."

Looking for Scrum master position with 10 years of experience. Bengaluru location

Anyone visited the updated Admirals Club in CLT? I've avoided connecting through there until the construction was complete. Was the 6-month shutdown worth it?

Always bragging about how awesome they are. Awesome people dont brag. They just are

I’m an analyst & have been working towards associate – I was recently offered an associate role on a different team, but simultaneously am feeling burned out and thinking of leaving the firm within the next 6-8 months to work at a smaller company. I want to accept the associate role for my own professional development and growth. Tips on leaving a role after 6 months without burning bridges? Is that possible? I feel somewhat guilty about leaving my team, but know I have to prioritize my career

Anyone who has experience of working in pre launch area, need some help

Heard a lot about ordinarys products. Any specific profuct that you swear by?

Why Lester, why!

Downtown Austin nice highrise apts? I hear good things about bowie and northshore. Stick to those two or any other good ones at that similar price pt

Is there a Tesla Austin bowl that is more active? Or anyone here that works at Tesla in Austin that could help a brother out?

What is the typical base salary and bonus potential for compensation consultants at the senior associate level?

Hi all,

I am an IT professional having almost 5 years of experience and want to move to Canada for PR. My CRS score is not upto the cut off. I need someone who can help in earning connections points for Manitoba PNP program.

As it allows having an acquaintance or a friend to earn those 20 points, it can help my PR application.

Anyone who is PR and resident of Manitoba can dm me to discuss around it. I am ready to pay for this assistance as well.

I am starting a new job where I will be investigating sexual discrimination cases. Employment law will be a new practice area for me. Do you have any recommendations on good learning resources? Any treatises?

Anyone have any good audit jokes or one liners?

My VP asked my fellow team member to take on a task simply because of her race to help them land a grant renewal. We’re both women of color but since I didn’t match the target audience I was not asked even though the task is on a project I am overseeing. We’re both offended with how this was handled by the VP, are we overreacting?

Hello All,
Small help please. What is expected salary range for principal consultant (BA role) ?
How much can I expect on top of 25L fix pay? Also what principal consultant role is equivalent of in general terms ?

If you had to wipe a company off the face of the earth based on their customer support, which one would it be??

When a customer asks how you are, what goes through your head before saying “I’m great, thanks”?

It’s time we collectively stop agreeing to be abused by customers just because management thinks we should.

Remember most customer reps do want to help you. In some cases they just need to go through RED TAPE. 🙂

Managers, how do you help your customer support team avoid burnout?

How do you prevent the negativity of your job from impacting your personal life?

Hi fishes, do you get paid by the hour or receive a salary?

How have the skills needed for working in customer support changed over the past decade?

It irks me when someone says I have a "lovely voice," it just makes me feel super uncomfortable and unsure what I should say to them

I’ve spent 3 years working at a call center and I would do just about anything to get off the phones. Do I aim for a promotion, or would I be better off trying another industry?

How to stop customer service from ruining your day?

My company is receiving backlash for…let’s say a poor decision that has gone viral in my city. For 3 days, almost everyone who has called customer support is just looking to insult and yell at us. This isn’t our fault :/

When you’re applying for customer service jobs, do you customize the resume objective for each?

For those of you who lead a support team, how do you handle case/ticket queues when agents are OOO? I lead a team of 7 and looking to implement a better OOO process. Thanks!

Sometimes it feels like customer service is just trying to calm down a large, angry toddler.

Creative ways to respond to customer concerns without sounding scripted?

Are you worried about how quickly AI support is growing?

Working from home in customer support provides so much flexibility as a stay at home mom. I can take care of the home, my babies and work without feeling guilty ….talk about mutli-tasking!

I keep getting accused of being a bot in live chat. Should I approach my boss about being less scripted, or is the efficiency worth it?

I cringe when I'm at a friend's house and they answer their phone, find out it's a telemarketer, and just hang up on them. It's so rude. They know I have to cold-call people at my job and you'd think they would at least act like they were more respectful of the job.