What's a normal call volume? I’m taking anywhere from 75 to 100 calls a day! Not to mention the calling OUT since we are expected to be a first-call resolution help desk, so I am always chasing customers to fix the issues that get assigned to me. But the burnout at the end of the week is HEAVY. My ears are ringing from constant yelling in my ear. Any advice?

For any Alvarez and Marsal fish, how has your work life balance been? Very interested in hearing from those in their healthcare industry group, but anyone is welcome to respond.

Hi guys, an extension on my previous post. Which company should I prefer:

CitiusTech - 25 LPA- 2 days WFO in my hometown

R Systems - 28 LPA - Remote

YOE - 6.5 years

Looking for stability, decent WLB and good growth opportunity. Difference of 1-2 lacs doesn't matter too much.

These are the final options I have. No more interviews/offers lines up.

Any help or suggestions will be highly appreciated.

I’ve been at a job for a few months and hate it - partners set unrealistic deadlines, micromanage, and create work that truly is not necessary/push urgency when there is no real urgency. I had other offers prior to accepting this job that may still be options, and going back to my old job (for a pay cut) might also be an option. I can’t tell if this is just burnout, growing pains, or just an untenable work environment. Would you ride it out for a year at new job or pursue other options? HELP!

Hi guys,
Got offer my Tiger analytics for the role of data engineer. How good company is tiger and team member are supportive or not?
What is wlb and does they fire employee as this is my first switch.

I work at a small, 3 lawyer firm. One of the lawyers is not barred in the state we practice. Because of this, the managing attorney has been having him draft motions and other legal documents and use my name and bar number and having me file them because I will have to appear in court for the matter. Is this normal? I am not provided time to review the materials before I file them so I end up working longer days because I am nervous to file something using my name and bar number.

Just started IB. Prior to this I was in valuations at deloitte. Today I worked 11 hours and im getting texts from coworkers now. I already feel burnt out. Can someone help guide me and explain to me how people do this?

How is everyone’s workload? I was insanely busy the last month but the past week or so has slowed significantly.

Guys how much is expected pay in Capgemini for BI consultant Role for 8yrs exp..n how is Job Security n work culture with Onsite opportunities in Capgemini?

Which companies have best WLB, least stressed DS/DA roles? I’ve been suffering from some immunology issues and stress from work would worsen it, therefore I want to move to a company/role with good benefit (esp. healthcare) and great WLB (little chance of PIP, etc). Doesn’t have to be high-paying, as long as it can support my life (single) and long-term medical cost. Thanks in advance.

Hi Everyone! I’ll be interviewing with KPMG as an S1 in tax for their NYC and Stamford offices. Can anyone tell me about busy season hours and general culture? Thank you very much!

Putnam UK WLB? Culture?

I’m one of the only attorneys in my Texas firm that had electricity, internet, and water this week. I was warm and comfortable but still could not get any work done because things going on in the outside world are distracting. When I try to work, I feel like I can barely hold a thought in my mind before I get the “wait, what am I doing again?” feeling. I just want to know, I’m not the only one that struggled this week to do any work, right?

Any insight on BDO Minneapolis in Audit? Office culture? Work life balance? Flexibility? Thanks!

How is work life balance in amdocs.

Hi fishes, How is WLB, Hikes in company @dell .

Hi fishes. Currently interviewing with Accenture for the Talent & Organization (T&O) team for the change management profile. Wanted a quick comparison of the work life balance, career progression, perks and benefits compared to EY GDS. Thanks in advance.

Please share your views about Bristlecone.

I’ve to take a decision and have very less time. Please help me out.

How’s the job security, projects, work life balance and management. Will I be able to grown in Bristlecone?

So it’s now inarguable that Trump tied Ukraine aid to a public investigation of the Bidens. Republicans, is your position that this just isn’t an impeachable offense?

Hi all, need 11 likes to enable DM

Folks - please share your thoughts on True Wind Capital.

2d year lit associate at Amlaw 100 here.

Could someone elaborate on the truism that most people in my position won't be at the firm after a few years?

If I do good work, am well liked, and don't lateral or leave myself, what sort of things might cause me to be shown the door? If the reason is partnership, when do I/those around me start truly deciding whether or not I'm partner track?

Noting that I like my firm a lot--what's the expected outcome here?

Thanks!

I was accosted last night at the bar when some guy overheard me telling my date I worked at Apple. Lots of expletives and "go back to where you're from" rhetoric. Do people really feel this way? So far, everyone I've met has been so welcoming.

I’m joining in Aug end, can someone help me with sharing details regarding appraisal and bonus cycle. Moreover how much appraisal I can expect. For KPMG india

Anyone frustrated by needing to take vacation days off for Jewish holidays?

Has Bain London started rolling out interviews for Associate Consultant (Experienced hire)?

I have not heard for a long time so wanted to check.

That was a fun little tremor last night...

I was talking with an Asian mentee who told me that he has experienced the following microagression during job interviews: "You speak English soooo well!" Any suggestions about how he can respond?

Is anyone wondering what life will really be like for all the new Diversity, Equity, and Inclusion executives that many companies are hiring and bragging about now? I wonder how much power they will actually have to effect change. I wonder how long the trend will last.

How did you all get into the DEI space professionally? I’m doing a lot of work internally at my firm and spent a lot of time in my masters program focusing on DEI and want to do DEI work full time. Looking for any guidance in making the transition from traditional consulting.

Which companies offer salary above 50 LPA for 17 years exp in bangalore

Hi , anyone working in Capgemini noida office,please help!!
I recieved my offer letter and the adress mentioned says sector 139,140 &142 at which i have to report on my DoJ.
So please if you can confirm what is the exact location/ sector of the office and what is the nearby localities i should find a PG/ Flat to stay, as i have to move from my home town for first time.please guide.Thanks in advance.

Just interviewed somewhere that’s considered a great agency and who’s work I LOVE, but it didn’t feel right... it went really well, but something doesn’t feel right. Advice???

Any AD creatives out there using iPad Pro to supplement your Art Direction? Hoping to move my hand-drawing skills to a more seamless digital space. What programs should I get?

Remember most customer reps do want to help you. In some cases they just need to go through RED TAPE. 🙂

For those of you who lead a support team, how do you handle case/ticket queues when agents are OOO? I lead a team of 7 and looking to implement a better OOO process. Thanks!

I grew up with a lot of social anxiety so I can't really believe I'm saying this, but my favorite thing about working at a store is that I have to talk to people every day. It's really helped me come "out of my shell" and stepping outside of my comfort zone has given me more confidence than I ever thought it would.

Managers, how do you help your customer support team avoid burnout?

Tell me a feel-good story from work that will restore my faith in humanity.

I hope you don’t mind, but I just have to brag. I QUIT MY JOB TODAY. Farewell, Karens.

Are you worried about how quickly AI support is growing?

Creative ways to respond to customer concerns without sounding scripted?

I’d be so much happier doing customer service through live chat instead of phones. Are there jobs that hire just for online support, or do they all require you to take calls?

Ways to destress during work as a customer support agent?

What are your tips for publicly responding to negative reviews?

In my company, we have a staff of customer support agents to resolve user concerns, but they prefer to complain on social media and never call the number we give them. Should we transfer the agents to the Social Media platforms or insistently try to get them to call us?

Is outbound customer support typically less stressful than inbound?

Is anyone else worried about how fast digital platforms are changing? Older employees are already struggling to keep up, and it feels like we always have a new platform to learn.

Is it normal to be ghosted after interviews? I’ve had three recently and not one callback.

Hiring managers, what do you look for as you’re going through resumes?

When you’re applying for customer service jobs, do you customize the resume objective for each?

I do feel bad when people can’t afford our subscription any more even though they love it. However, I wish they would stop getting mad at me over it. It’s not my fault!

"You can't please everyone!" Being in customer support for 4+ years, that statement has never been truer.

Any suggestions for how to find a fully remote customer support job?