{ "media_type": "text", "post_content": "80 degrees and my account doesn't work in my Westin room. Can't sleep. Had an engineer come \"fix\" it last night but it's still broken, and they don't have any fans. ", "post_id": "5b28d6863f0a6600139c2c6a", "reply_count": 7, "vote_count": 3, "bowl_id": "58f82522753e990016609224", "bowl_name": "All things points", "feed_type": "bowl" }

80 degrees and my account doesn't work in my Westin room. Can't sleep. Had an engineer come "fix" it last night but it's still broken, and they don't have any fans.

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You should ask to change rooms. If that's not possible, demand that they purchase a fan. (All this front desk) In the mean time, send them an email - I find it that if you tell them a story rather than make a list you are more successful with points.

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Change your damn room man. Not hard. If you've been there for that long, and will continue to be so, you should have a relationship with staff there to some degree. Simply talk to/email the manager and express your frustration nicely. They should offer you a little something. But in the meantime, just ask for a new room. If they don't accommodate that (which they should...), then you have some real ground to stand on and should talk to the manager immediately.

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Been at this hotel weekly since early Feb,am booked out until the end of the year, and am platinum status. I don't usually like asking/demanding for points, but this has been an abysmal experience. Where do I go from here? How many should I ask for?

Room change?

No rooms available. I'm seriously thinking of just checking out I'd they can't fix this shit. I've gotten like three hours of sleep. Thanks for the feedback though. On the line with them now so will demand they purchase a fan and will send an email telling this story.

C1 it's pretty hard to change rooms when there are none available. Engineer came back and actually fixed it thankfully. The service was just terrible though. Asked multiple times for a fan, one time of which I had to follow up because the guy didn't call back, only for him to say they didn't. But when I called at 6am the engineer somehow found a fan doe me in five minutes. Did the other folks even look? Frustrating experience that I'll definitely share with the GM

Which Westin is this 🧐

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