{ "media_type": "text", "post_content": "Amex Global Business Travel booked me a \"reservation\", not a ticket, the airline didn't let me check in via mobile or a kiosk, and when I got to the desk agent, the flight was oversold", "post_id": "571e1fd8ef0aa80e000c189d", "reply_count": 5, "vote_count": 2, "bowl_id": "552d1d24dc1c586b09d2d051", "bowl_name": "Consulting", "feed_type": "crowd" }
null

Amex Global Business Travel booked me a "reservation", not a ticket, the airline didn't let me check in via mobile or a kiosk, and when I got to the desk agent, the flight was oversold

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Even better when your flight is at 5:40 AM

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They are the worst

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If you have a confirmed reservation, they should let you ticket it even if it is oversold. Your reservation draws from inventory. Your ticket just means it's paid for.

Interesting. Well I arrived at the desk at about 40 minutes prior to my take off time and since I had not checked in (due to phone and kiosk not allowing it) and did not have a ticket, the desk agent refused to print my ticket, and explained I only had a reservation. Perhaps they sold my seat to someone else when the 45 minute check-in requirement was not met? I'm not sure what happened but am very curious.

Yeah. You usually can't check in without a ticket so that explains that. As for why they wouldn't let you pay and ticket the reservation at the counter, if the check in deadline is T-45mins that's probably when your reservation was cancelled and your seat returned to inventory. These corporate travel agents are often more trouble than they're worth.

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