Anyone ever had a client who was a complete nightmare (far beyond just “being difficult”) but their firm wouldn’t let them withdraw from representing them? How do you manage this? What if it’s a situation where the client constantly accuses you of things? If the firm won’t let you withdraw, do you just quit? I’m at the end of my rope here.

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We have had a couple of nightmare clients over the years. One called over a dozen times in the middle of the night and emailed the office manager over and over demanding an immediate call. The best advice I can give is to take a breather and not respond to them right away. Take a walk. Then when you’re calm, respond. This works best when you’re emailing. Read the email over before you send it. If you’re on the phone with them let them rant and complain until they’re done because, as my senior attorney told me, when they get whatever it is out of their system then you can talk to them.

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