Do you all count the time you’re spending towards learning a new software (eg. reading help guides, administrator guides, user guides, configuration guides) towards billable time?

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What do you mean? Like doing training during your working hours or after work?

Yes, if it’s during working hours, relevant and necessary for you to accomplish your work. Don’t think your supervisor or whoever oversees you would have time to babysit and review how much time you spent on learning new stuffs as long as it’s not hindering you on delivering the tasks.

On the other hand, if you are spending a great amount of time after work, I would consult your supervisor or check if there’s training WBS/charge code.

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Nope. You should be ready roll before you get onsite for each day. That said, if you had to research/learn/test etc during billable time, but still completed your deliverables as fast as someone that already knew how to do it, that’s fine.

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You don’t bill time. You charge it to the project. The EM decides whether to bill it

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It’s a new software that Im learning since the client is implementing it. The team knows I didn’t have experience with it before and they allowed me onto the project.

I would not go watching training videos at the site, my goodness. But nothing wrong with carving out time to get yourself up to speed. If I am stumped on site, I revert to documentation. I often get my question answered and can point to a best practice, if a client needs reassurance.

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