Here’s the situation: A manager says an employee isn’t performing, but there’s very little documentation.
If it were you, what would your next step be?

like
Posting as :
works at
You are currently posting as works at

I would ask the manager how many times they've actually spoken to the employee about their performance. I'm dealing with that now -- a manager who thinks "documentation" is merely a list of the employee's misdeeds rather than a record of the times they actually spoke to the employee about their performance and how it needed to improve.

I'm close to retirement, and I frankly am sick and tired of these managers. You want the big bucks that come with being a leader? Then learn how to freaking lead and give your employees an opportunity to improve before you fire them.

likesmart

Two things in reply:

I do NOT tell managers that I am sick and tired of them. I just coached the manager who fired someone without ever having told her that she was screwing up. That's going to cost us a settlement.

HR does not hire people. We do the paperwork after the HIRING MANAGER selects one of the candidates, unless there's some mass hiring event and the company doesn't care if there are 20 losers out of the 100 they mass hire. In my 34 years in corporate HR at about 14 different companies, I have never been the person who selected any candidates unless they were going to report to me. That's at companies from 3 employees to half a million (literally) employees globally. At the company with three people, I was the third, and my job was to build the staff, but all I did was present candidates to the hiring managers and THEY selected them.

This is such a basic issue albeit ambiguous. As an HR Manager you should be able to effectively advise. What does the manager want to do? What are the specific issues and how have those been previously addressed? Is it an ability issue? A willingness issue? Is it a training issue? Has the employee been coached? What is the employee’s record of performance reviews? Progressive corrective action started?

like

That is much more professional advice. I hope the HR manager pays attention.

like

HR 101: if it isn't written down, it never happened. There needs to be a formal process with documentation started.

likehelpful

Nasdaq 1. Documentation and formal process are not the same thing. Coaching conversations should still be documented as a record of what was said and when. The goal of all of this is to hopefully illicit positive change and have the individual metamorphize into the ideal employee you want them too. But if they don't and you need to go down that dark road, you need the documentation to show that you have tried everything you can to help the employee be their best. If you aren't writing it down, then you are literally starting from scratch having to now document those conversations to justify the inevitable termination. If you don't write it down, it never happened. Ask any lawyer, they'll tell you that.

like

Ask the Manager what they want to do.

The situation that was described offers nothing to go on as to formulating a solution.


Are they wanting to terminate?

Do they want advice on coaching techniques?

Do they want to place the person on a PIP?

Do they want to begin documenting the performance issues?

Have they enjoyed a McRib recently?

like

No disagreement on a PIP; I just floated it as an example of the OP missing some additional context for us to offer meaningful support.

A never ending issue. A prerequisite course on basic mgmt needs to be mandated to new managers. Else it fall on the shoulders of HR to "pull rabbits from a hat".

like

First find out why they are not performing, if it has to do with medical, even a hint then ADA or FMLA may be an option. When there isn't documentation I would ask the leader start the process to end up on a PIP if needed.

like

I would have the manager have a one on one with the employee to go over expectations of the job, retrain and track PI to see if improvement is being made.

like

I would start documenting from today rather than trying to recreate the past. Without evidence, it is difficult to support any formal process fairly.

like

Excellent responses here. I would add that you as the HR Manager need to train your managers how to document and work with you as the HR professional to handle performance/attendance issues. No employee should be terminated without HR input/assistance.

like

Full investigation. What are the concerns? What has been communicated to the employee? How long has the employee worked for the company? How long have these issues gone on?

In parallel I would look to see if there were any ADA, FMLA or eeo type of allegations from the employee.

Having more information then helps you to decide the next steps.

like

In addition to this particular employee, this needs to be done across the board. It can't just be used when you want to get rid of an employee, but as a consistent process in all departments,

Related Posts

How does roles at Big 5 banks work? Just saw a director who was 4 years out of a undergrad.

like

I have completed 8 months in the current org and my Notice Period is 90 Days.
If I resign and serve notice , my tenure at current workplace will be 11 months.
Should I work for one more month and resign ?
Or should I resign right away and serve 2 months notice period and buy out one months notice ?

Please guide.!!

like
like

Is it bad form to walk around in your boxers/briefs if you do not have curtains on some windows and the neighbors/people on the street can see you? I’m a Male, if makes a difference.

like

BCG folks, I hear rumors of layoffs happening given the slow pipeline. Is it true?

like

Looking for information on strategic planning. Looking for possible change but want to hear from current folks. Thoughts, ideas, pitfalls…

like

Well, its a good thing I sold ARKF when it was $55 last year

like

I am on bench from 1 nov 2022. I am PA.

like

Hi guys,

I wanted to ask the range of salary one should quote for “cloud technical specialist- data analytics” role with 5.5 years of experience in data analytics in Canada at google.

I am genuinely not able to find any relevant numbers online. Any insights would be highly helpful:)

Thanks!

Anyone familiar with Covid Supplemental Paid Sick Leave in CA? Does having planned time off nullify a full time employee’s ability to use the C19 sick leave if they become sick just prior to the planned time off? (I’ve only been able to find references to eligibility being based off of hours work preceding C19 sick leave - nothing about planned time off)

“My calendar is up to date” = I don’t have time to help you with your bullshit

Post Photo
likefunnyuplifting

Recommendations for headphones for calls that pair well with a dell?

like

Hi all, I'm planning to join Accenture. Also in the next one year, I'm planning to apply for express entry into Canada at my personal capacity. Is it easy to get transferred to Canada in such cases? Accenture Accenture India

like

PwC is getting a lot of hate out there :(

Looking for advice in context of being a EY SM that will be part of NewCo if it goes through. Would I be better off shooting for MD this year vs waiting 2-3 years for Partner?

like

I joined Infosys 5 days back. I want to leave because the project allocated to me is not matching to my skill set. When i asked same thing to my hr , they informed me that I will be getting kr for that. What should I do now?
Will abscond a good idea or something else. Please help. Infosys

like

Best ski shop in Denver? Moved here this summer and I'm heading to Vail in the new year and need to pick up new boots and a few other things. Any favorites?

like

What do you guys send as gifts to referral sources for attorneys and/or former client referral sources?

*Assume in my jurisdiction there are no ethical issues associated with this

likehelpful

I'm probably leaving the practice of law in Q12023

I am the junior attorney at a small PI firm (5 lawyers). I love my job and my firm, the partners, and my colleagues.

I have another opportunity that is important to me, so I'm planning to step away.

I have maybe 10-15 lit cases that I'm "responsible" for. Some of them are tar babies that I know the partners and my colleagues would hate taking over, but I don't think I'm willing to wait for resolution on them either. Thoughts?

like

Bathroom smells of cig smoke and they can’t transfer me to another room till tomorrow. How many points?

like

Additional Posts in Human Resources

Advice on taking the SHRM-SCP exam? I’m taking the exam tomorrow and not feeling as prepared as I should. Who has taken the SCP exam? How difficult did you find it?

like

Hello everyone! This is my first time posting since joining this platform. I’m interested in connecting with someone who is open to HR mentoring. I’ve been in HR now for about six years and have never had a mentor. I’ve been relying mostly on SHRM and other people in the company for feedback. Even if it’s for feedback, I would really appreciate it. Thank you!

like

I’m currently working with a senior level HR candidate. This individual has a doctorate in business with a focus in HR, her SPHR, Federal, and private sector experience at the singer level, and has a fabulous personality. I’m curious is anyone else having difficulties play some candidates like this? At this point I’m starting to think it’s racial or her sex based of the lack of interest in this candidate. Any thoughts?

like

Advice on taking and passing the SPHR exam?

likehelpful

So, a recruiter gave me feedback that my lack SPHR or SHRM-SCP is causing my resume to be knock out by AI and human recruiters despite my position and work history in Multinationals and being in Technology. They suggested that we put SPHR ( Lapsed). I let it lapse in 2017. What is your opinion? Plus if I were to take another certification - should I take SPHR or SHRM-SCP?

like

I’m planning to buy the study materials for the SHRM-CP certificate through Amazon. What are the best ones to obtain?

likehelpful

Is it worth becoming certified in compensation? I have 5 years of benefits and my new employer wants me to move into Total Rewards. Is this a better career move than just remaining in Benefits?

like

I’ve been in my current position (Bookkeeper) for 4 years now. I’m highly interested in taking the PHR, and I’m wondering if I would qualify for the 4 year HR professional job requirement to be eligible to test for the certificate. I work for a small business, therefore I do all the on boarding paperwork/payroll. Any advice is appreciated.

like

Hi everyone, I work for large startup (300 employees) and I have been asked to develop a Progressive HR manual template. Some examples include gender neutral restrooms, lactation rooms, signing off emails with pronouns, and etc. Any tips/links for resources to help would be appreciated.

like

Hello everyone! How do you manage holiday pay when the holiday is on a Saturday/ Sunday. For example, if I have someone working on Christmas (Sunday), they should be paid 1.5 but what if they work on Monday as well?I know this might sound silly to some people but I’m covering for payroll for the holidays and I don’t want to mess up!

like

Can provide more details if needed, but if an employee is constantly coughing at work (small retail establishment), is it okay to ask them for a doctor's note stating they aren't contagious? They're claiming it's due to allergies, but I've gotten several confidential concerns from employees and customers alike due to the current enviornment.

I've been working at this company for about 3.5 weeks now. Its been great so far.

We have an org chart in our dashboard ATS/HRIS and so I clicked on my first day buddies name just for fun.

I was able to see her entire employee file..even her address. I was really freaked out and I went to another profile and the same thing happened, I was able to see this person's emergency contact. Is this fucking normal? Should I say something and will I get in trouble for looking at a colleagues file?

like

Does anyone have the 2020 SHRM books for sale or to borrow? My job won’t contribute towards my certification. I’ve already paid for my test. I have the books from 2015 but I’d like to study from the 2020. I tried finding them online to purchase but sellers of affordable books aren’t responding.

What are your best tips when letting an expecting parent know we will not be revising the parental leave policy for them (but we understand they think it’s not good enough)

like

I want to get my masters in HR, but I also want to get my phr.. is it better to get one over the other? Or should I do both. Are there any masters hr program someone can recommend?

like

Any advice for someone looking to transition into a full HR Generalist role from Recruiting. I’m currently a Campus Recruiter with about 5 years of HR experience (Coordinator- Higher Ed). I received my PHR certification in September 2020 and sitting for my SHRM-CP in two weeks. I’m having a hard time transitioning into a full Generalist position.

like

New fish looking for career guidance.

I'm a corporate recruiter with 3 years of experience. Finishing my degree in HRM 5/2022. I'm thinking of getting my SHRM -CP shortly after graduation.

I'm not sure of where to go after that, but I doubt I will stick with recruiting or my current firm.

Has anyone here started off in recruiting and branched out to other HR functions? Do you like your new role? Do you wish you stuck with recruiting?

like

Best way to prepare for SHRM ?
Any tips or resources that helped you pass the exam?

like

Hi All

Looking for recommendations for the SHRM-SCP exam; going the self study route…thanks

like

Hi, I came across an HR role for a company that offers consulting services for other employers. Has anyone work for one? My understanding is that it’s project base. Can anyone here share their experience in a similar role? What do you think?

like

New to Fishbowl?

Download the Fishbowl app to
unlock all discussions on Fishbowl.
That was just a preview…
Sign Up to see all discussions
  • Discover what it’s like to work at companies from real professionals
  • Get candid advice from people in your field in a safe space
  • Chat and network with other professionals in your field
Sign up in seconds to unlock all discussions on Fishbowl.

Already a user?
Login here

Share

Embed this post

Copy and paste embed code on your site

Preview

Download the
Fishbowl app

See what’s happening in your industry
from the palm of your hand.

A phone with Fishbowl app

Scan your QR code to download
Fishbowl app on your mobile

Download app

Sign up for free to view this conversation on Fishbowl

By continuing you agree to Terms of Use and Privacy Policy

Already have an account? Log in

Sign up for free to continue using Fishbowl

By continuing you agree to Terms of Use(New) and Privacy Policy(New)
Messaging rates may apply

Already have an account? Log in

For account settings, visit Fishbowl on Desktop Browser or

General

Legal