Hi all, i need some advice please. I’ve had some issues with a room reservation that i made on booking.com. I’ve contacted the property, booking.com, and my credit card and at this point it feels like i am not getting my money back. In a nutshell, i paid for a room twice and i am trying to get my money back for one of the 2 payments. What other avenues can i take to get my money back? I was told office of consumer protection. Do you think going in person to a bank branch can help?

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Lot of missing info here. How/why did you pay twice? Did they double charge you for one booking or did you accidentally pay twice? Is it pre-or post stay, and if pre-stay, was one charge a hold for a deposit that will drop off? If you accidentally booked two rooms, what is the cancellation policy? We know nothing of use

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Thank you SM1. I tried with the merchant, no help at all.

So yes, now I have an opened dispute for the first transaction made with booking.com. They declined the dispute and now the credit card company is trying again.

Do you think there is a possibility at all that I can get reimbursed for a portion of the 300€ by the credit card company? the original amount paid for the room was less than 300€ which I was comfortable paying. But if I get reimbursed the original amount, it means that I end up paying a higher price per night for that room, more than what I am comfortable with.

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