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Lot of missing info here. How/why did you pay twice? Did they double charge you for one booking or did you accidentally pay twice? Is it pre-or post stay, and if pre-stay, was one charge a hold for a deposit that will drop off? If you accidentally booked two rooms, what is the cancellation policy? We know nothing of use
Thank you SM1. I tried with the merchant, no help at all.
So yes, now I have an opened dispute for the first transaction made with booking.com. They declined the dispute and now the credit card company is trying again.
Do you think there is a possibility at all that I can get reimbursed for a portion of the 300€ by the credit card company? the original amount paid for the room was less than 300€ which I was comfortable paying. But if I get reimbursed the original amount, it means that I end up paying a higher price per night for that room, more than what I am comfortable with.