How do you stay organized when supporting multiple reps and tons of customers?

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Just know your priorities, arrange those that requires urgent attention so you don't scurry in doing things. Make a weekly plan of your tasks and stick to it.

Used to use Trello, now use OneNote.

I'm all about that good ol trusty CRM system. It's like my digital brain, keeping track of all those customer interactions, follow ups, and action items. Plus it's a lifesaver for collaborating with reps and keeping everyone on the same page.

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Interviewing for Solution Engineer at Salesforce. Any idea on the type of case study for the panel round?

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I've my own thoughts about the following topic but I want to hear what everyone has to say.

The question is: do you need to be a competent software engineer/developer in order to be a good solutions engineer/architect?

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