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Kindly recommend some self help books!
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The best thing you can do going into it is just making sure that you have an open mind open eyes and an open heart and you have the ability to look at the entire picture. The other part that you need to look at is how can you best serve your team and where they are at. As a leader, it’s your responsibility to meet your team members where they are at not for them to meet you where you are at in the very beginning. You were going into it with the right intentions good luck you’ve got this! Please feel free to message me. In the last few years I’ve definitely had the challenges to lead individuals that have been in the industry as long as I have existed if that says anything but the relationships that have developed through leading them, are lifelong and priceless.
None, honestly winging it day by day.
I didn’t really do a ton of prep either. In a sense being flexible can go a long way. If you step into it being over prepared, over rehearsed, I think it would be a lot harder to figure it out. You can see where your weaknesses are and work on those as needed when you come across them.
I didn’t do much before taking on my first leadership role, and I learned a TON through the bumps and bruises I received as a result. I was successful in that first role, but it sure would have been easier, and I’d have made fewer mistakes, had I invested in my personal preparation prior to moving into leadership.
I was lucky to have good examples to model my leadership after, which helped. I was also lucky to have a relatively easy team under my first charge.
As I’ve climbed the ladder, I’ve put much more energy into deliberately shaping and developing my leadership style. I found that winging it works for a while, but stepping up and becoming a top notch leader takes deliberate effort (just as becoming a top notch software engineer and cloud architect took deliberate effort).
I learned on the job and always try/tried to be understanding, a good listener, fair, organized, and transparent. That came pretty naturally.
What was surprisingly super helpful after having 1-2 years of people leader experience was to take a (company-sponsored) leadership course to fine tune my leadership style and hear other techniques, tools, and styles. Was helpful to take the course having some actual leadership experience because I could think about my direct reports, their personality differences, conflicts, problems during the course and how I can handle things better/differently in the near future. I wouldn't have gotten much from it had I not had experience I think, plus I got to hear how other leaders handle things differently which was eye opening
I self reflected quite a bit before stepping into management roles. Simply because I wanted to be effective with the knowledge I have while being respected by my team and therefore extremely successful. I also work in a VERY male dominated and “good ol boys” industry so this had something to do with it. We’ve all had bad management and road blocks. With this method I’ve promoted myself further every year or two and have TONS of employees that would follow me wherever if the opportunity arose and it made sense for them.
Mentor
I think I was lucky because I started my career in contact center operations first as an agent and shortly after as a supervisor. I received a lot of coaching for handling teams and feedback effectively. This was by far the best leadership training I've received through my career.
“F it, we do it live.”
I didn’t really prep. It’s kinda like studying the night before you take the SATs; you’re either ready or you aren’t, just go get a good nights sleep.
Mentor
Nothing explicit. I was promoted into a my first leadership role because I had already stepped up as a leader in the role I was in - projects, independent decision making, thought leadership.