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Also feel like we are kind of getting there. But it still takes some asking and having to make phone calls before people get the information they should already have. Hopefully it does move into being clearer and more candid, would benefit everyone in the long run.
I think it's fair to say we've improved, but I'll be honest, the bar on that is low. Things may have gone from incredibly confusing to just very confusing, if I'm honest. From everything I've heard, people are still mostly mystified and you'll hear horrible stories of people being blindsided by unanticipated costs.