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BPO as an industry has slow growth during “good” times, and is picking now as labor arbitrage and shared services helps optimize some processes. Overall, I think it’s a good operational role because you’ll be managing multiple clients/groups.
Don’t know much about their consulting practice to offer an opinion. A friend went from consulting to a Director position in a major offshore BPO and his main observation was the low morale in mid-level management and the struggle to get a SATT with clients. Each company is different and I would get a good feel for their culture before taking the plunge.
Can you share more about the company? AFAIK, morale seems to be a big issue among many BPOs and they have very high employee turnover.
I just wanted to know if you were able to decide about this opportunity and what we’re the Pros and Cons that came to your mind? I’m in a similar position where I see lesser long-term growth opportunity where I’m and have been sought after for a SVP position in Strategy and Transformation.