I have a mentee and she brought up a question I’ve never really struggled with so outsourcing for support: how do you handle a working relationship when you struggle greatly to understand someone’s accent? TY in advance for any actionable advice!

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I’m hard of hearing. So, asking folks to repeat or rephrase is a regular part of my day.

One of the things that helped me is watching YouTube videos with folks from that area with that accent. I still struggle with face to face but I can pick things up faster when I know where the inflections are.

If it is phone conversations, have her look into sonic cloud. Or use teams captioning.

But a hearing test might be helpful as well. Just to make sure she is hearing correctly.

likehelpful

The best way to do this is asking the other person the speak slowly. I am an international candidate living in the US. I have had difficulty with understanding accents. I have been upfront with others saying that, ‘There maybe times times when I may not understand you. Please be patient with me while I get accustomed to learning your accent.’ I also take genuine interest is learning people’s backgrounds and getting to know them. Building a rapport outside work increases interaction and helps in understanding each other.

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I think just asking them to speak slower and extending the same coir / it’s probably an issue both ways. I think it’s just about communicating your needs… in a respectful way

“Hey sorry do you mind repeating that” eventually you/they will start understanding their accent better

I wouldn’t tell them how to speak (slowly:-( ). I would take that a bit insulting. I would be honest and just let them know that I’m having a hard time. If you have a good working relationship with mutual respect the person will appreciate your honesty.

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