I went to a doctor's appointment the other day and waited for 20 minutes in the exam room for the doctor after they had roomed me and taken my vitals and history, etc. When the medical assistant left, they gave me no expectation about when the doctor would be in, that there was any sort of delay, nothing. Is it just me or is that kind of unbelievable? I feel like they were just avoiding the difficult conversation but that's unprofessional IMO.

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I personally do not inform patients the actual time because I am not sure how much longer it will be. I just say the provider will be in shortly. But also if I inform on the expected times then patients may leave and the provider wants to see everyone on the schedule . When the patients leave it becomes a problem for us (the assistants) I do not have control over the wait times or possibly the help that is normally there may not be there so it may be making it longer than normal. Also theres some patients that even though its a quick easy appointment they love to talk and ask everything so it may be holding the provider up. I am just giving you my experience.

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I have had some physicians that deeply care about the patient, want to give them all the attention needed,and not just brush them off if a bit more time is needed. When I have a doctor that gives me this attentive and authentic treatment, I don't mind the wait. I know that doctor will give me the time I need too. I had a specialist that was the best in town. He gave his earliest time to inpatients in the hospital. He gave each of them the appropriate time each patient needed. Even if I took the first appointment of the day, I knew I would have a long wait. Fortunately at that time I worked at that hospital. His RN would call me about 15 before he would actually be ready so I could come on over. That was sweet!

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You're not alone in feeling that way! It’s definitely frustrating when there’s no communication about delays. A quick heads-up would’ve made a big difference. Transparency matters but the reason they don't tell is because they are then held accountable for that time. 5 minutes could turn to 15 but we would be hung on the 5!

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Yes transparency is important! And disclaimers are too. I personally wouldn't hold someone to an estimate especially if they explain it's NOT some kind of guarantee, but I guess some people are rude and they want to avoid angering that type of patient. Oh well! 😅

A 20 minute wait is not unusually long. The MA has no control or idea how the doctor is proceeding with the patient before you, if they need to take a phone call before they see the next patient, if they need to look at results, records, etc. An MA’s job is to take patients to their room and get them prepared for their doctor visit, so the doctor can move along from patient to patient. I would suggest that you pack your patience and something to keep you busy until the doctor is able to see you.

I'll just add that this is after waiting 20 to 30 minutes in the waiting room... I'm sorry but I just think another 20 in the exam room is wild. That is not my typical experience.

Sounds like a normal doctor visit. You gotta ask for what you need. Gotta advocate for yourself, there is no hand holding at dr office. If your doctor can’t handle the assertiveness then find a new doctor.

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