I will be managing digital efforts for roughly 20 accounts in an AM role. While I have managed accounts before, I'm trying to stay as organized as I can right off the bat. How do you organize each client? Keep track of status items?

Do you think tech companies are working together politically?

People talk about doing industry research as part of free Friday afternoons or other downtime, but I'm not sure where to even start. I'm a Project Manager.

Hey everyone - I could do with some advice. Not sure what I am doing wrong, but I am having a hard time getting interview calls. I am trying to pivot from consulting to the industry and targeting project/program management roles. I have been doing this work for 7+ years now (total YOE 12 years) so certainly have the right skillset. I have tried a couple of referrals too but that didn’t help either. Any advice you guys could provide would be helpful. Thanks!

I'm new to all this. Is it best to save 10% of my salary all in my company's 401k (with 20% match, increasing by 5% every year)... or saving 5% in 401k and 5% in a Roth IRA?

Requirement for java backend 3.5 + years
aws service 4+ at CTS
Dm me for refferal

Fiancé’s milestone birthday coming up. We both love experiences and enjoy the city. Welcome all the help to make it special for her!

Have you ever snoop through your partner’s phone without them knowing? If so, did you find anything shocking?!

Do you think you and your significant other should have similar personalities? My significant other and I are doing long distance and I feel like when I FaceTime with him, I emote more and show interest by asking more questions but from his end, he doesn’t always have a reaction or just nods, and it makes me feel like he’s uninterested. On his end he sees it as he’s comfortable.

Need advice and help.

I have realized I grew up in a household where my dad did not treat my mom as an equal. He belittles her, is rude and convinced his way is the only way.

It is painful to say, but some of this shows up in me and in my relationship. I am starting to catch myself, and it to me seems to be more of a reaction than anythjng that is ever intentional.

Wondering if anyone has dealt with something similar, and any success in making changes besides therapy. Cont. in comments

What's the longest amount of time before starting a new role that you've been able to negotiate with a company?

looking for advice for my partner who is a data scientist at an ad agency in NYC. He had been working 70+ hours a week on a project that fell apart while he was on vacation due to it being passed to a junior person who didn’t understand it, and he got blamed. Afterward he said he was burnt out to his manager and then was fired a week or so later, even though the project recovered. Is there grounds here for wrongful termination? How does he argue for more severance?

Have any of you enrolled in or completed the Penn MCIT program and be willing to chat about your experience?

Are you responsible for giving performance feedback? Avoid giving personality based feedback. Examples include telling an Asian person they are too quiet/shy or telling a Black person they are agressive/abrasive. DO NOT DO THIS. It clearly represents bias in Performance Management. Performance feedback should be tied to business outcomes with clear examples of what the person does well + how they can improve.

Advice Needed!

Situation: Current US Citizen with girlfriend (International) who will be graduating in December and start OPT (1-year). Considering the following options for various reasons, any thoughts/oversights appreciated. Will also consult with a lawyer but wanted to get a gauge from those with experience. Cont.

What vendor do you use for cold direct mail lists?

Hello I was wondering if any admin assistants have gotten an inflation raise? At the next staff meeting I was going to ask for an inflation raise but I wanted to ask around before I did. Also if so how much was the raise and what not? Thank you in advance!

I keep getting accused of being a bot in live chat. Should I approach my boss about being less scripted, or is the efficiency worth it?

Remember most customer reps do want to help you. In some cases they just need to go through RED TAPE. 🙂

Managers, how do you help your customer support team avoid burnout?

I hope you don’t mind, but I just have to brag. I QUIT MY JOB TODAY. Farewell, Karens.

Hiring managers, what do you look for as you’re going through resumes?

Ways to destress during work as a customer support agent?

Are you worried about how quickly AI support is growing?

In my company, we have a staff of customer support agents to resolve user concerns, but they prefer to complain on social media and never call the number we give them. Should we transfer the agents to the Social Media platforms or insistently try to get them to call us?

For those of you who lead a support team, how do you handle case/ticket queues when agents are OOO? I lead a team of 7 and looking to implement a better OOO process. Thanks!

I grew up with a lot of social anxiety so I can't really believe I'm saying this, but my favorite thing about working at a store is that I have to talk to people every day. It's really helped me come "out of my shell" and stepping outside of my comfort zone has given me more confidence than I ever thought it would.

Tell me a feel-good story from work that will restore my faith in humanity.

Is anyone else worried about how fast digital platforms are changing? Older employees are already struggling to keep up, and it feels like we always have a new platform to learn.

What are your tips for publicly responding to negative reviews?

"You can't please everyone!" Being in customer support for 4+ years, that statement has never been truer.

Creative ways to respond to customer concerns without sounding scripted?

I’d be so much happier doing customer service through live chat instead of phones. Are there jobs that hire just for online support, or do they all require you to take calls?

Is outbound customer support typically less stressful than inbound?

Is it normal to be ghosted after interviews? I’ve had three recently and not one callback.

When you’re applying for customer service jobs, do you customize the resume objective for each?

I do feel bad when people can’t afford our subscription any more even though they love it. However, I wish they would stop getting mad at me over it. It’s not my fault!