I’m the new lead & newest employee on my (small) agency’s largest account. The weekly in-person status meetings are now running over our usual allocated time by 45-60min. The client will sometimes go off on tangents sometimes relating to the agenda, sometimes not related. What are some things I can say, do, etc to mitigate this sooner than later?

I’ve never experienced this with a client before.

like
Posting as :
works at
You are currently posting as works at

I would suggest sending an agenda prior to the meeting to help keep everyone aligned. I also will typically say "we typically go over our calendar slot, would your team like me to schedule us for longer times moving forward to make sure we have enough time?".

likesmart

Seconding this, we had the same issue and it ended up blowing up our billables in the end and messed with profit margins so we've taken a bit more of a stand on it. Some clients just like to keep you and don't really realize that they aren't your only client!

Providing an agenda and then reminding people how many minutes remain in the meeting is a gentle way of remaining on task. In an EOS environment, those topics that take ideation time are moved aside to be discussed in depth at other times, so applying this principle to anything that arises in a status meeting can help preserve your time, too.

like

Probably just a symptom that you need to be spending more time on other meetings with them, setting up feedback calls, etc.

like

Agree, consider adding different meetings that aren’t “status” meetings - status is to share what’s moving and how things are going, but big deliverables could have their own additional creative or strategic review meetings, and/or you could try weekly or bi-weekly 1:1 for you and the main client just to chat through other thoughts or feelings they’re having in the week (at least for a short time). Then when tangents arise just try to steer them into the purpose of status vs another meeting already on the calendar

like

I hate myself for the jargon but "Hmm that is a great point let's set up some time to discuss offline"

like

Related Posts

Speaking to a lot of headhunters right now for on-cycle and wanted a description of Distressed PE vs Distressed HFs since all of their preference forms list them as separate. Is it just distressed for control vs anything else

Small firm (my boss, me, & a paralegal). After a hearing I did not handle, boss intended to seek review of the ruling in its entirety. What was communicated to me by paralegal was to seek review of a portion.

Seeking review is now time-barred. Boss is not upset, but this is 1 case & 1 problem. There are other cases & other stories.

How do I talk to my boss about being more present (boss is never in office, has “too many” emails, never answers his phone) without being seen as insubordinate?

like

Dear group account director,
If I tell you click tags can’t be added in an edit, and u don’t trust me and ask the media agency. I can’t save you from embarrassing yourself and our agency.

likefunnyuplifting

I could use some advice on this situation. I’ve been working for a small family owned business in Toronto Canada for about 4months. I’ve noticed a lot of unprofessional behaviour since I’ve started (yelling at workers infront of customers) I’ve bounced around different positions so much that the owner blames 98% of stuff on me when something isn’t done, even if it’s not my responsibility anymore.A week ago I asked for an employment contract to get this straight but nothing yet. What do I do?

like

I have a PwC Pride sticker, but am afraid to put it on my laptop or water bottle because I don't know how receptive my team or clients will be. Do you guys wear pride gear at werk?

like

If an employee files a complaint about workplace behavior, do you treat them differently? I'm faced with reporting an SM for bullying and finding it near imposible to believe that it won't (cont'd)

I have seen that Some people are seriously demeaning Publicis Sapient looks like they have a personal grudge. I would suggest to connect with your HR and manager in PS or look for right people on LinkedIn.

likefunny

Dear Nappily Ever After,
No one has an office, much less an assistant. Creative and account are different jobs with their own dress codes. But dumb, off brief ideas by white creatives do win.

like

What is your approach to working with high risk clients who tend to be combative and resistant in your sessions?

like

Advice for attacking the data room and putting together my first sell-side disclosure schedules? (Baby M&A att’y 2 months in). I have an associate mentor who encourages me to flag items I don’t understand and will walk through them with me, but at this point, the only thing I understand is that I don’t even know what I don’t know and what I do know that I don’t know is basically everything.

like

I am working for a client in infosys and the project is in initial stage and the go live is somewhere in January.

Now the thing is this project has lot of toxic people from client team and they play blame games on daily basis.

I am working as a team lead here and want to get deallocated from this project.

Please help me with right approach and save my soul.

like

How do you deal with unapproachable managers/colleagues in a Jesus loving way?

like

My boss likes to give nicknames to the team, very annoying. He tried it today, should I let it slide or let him know I hate nicknames..

Typical days on a difficult project with a difficult partner

like

Just spent some time in Chicago for work and I love it. What is the main type of PR done there (media or other)? How is work culture, meeting people, dating scene? I’m in NY now

Confession: I have a dirty mouth and serious swearing problem. I'm that coworker who constantly mumble swears and dirtiest words just flow off my tongue. No ones complained yet. Should I be worried?

like

So grossed out by nasty old man (triple my age) at the client. He came over to where I sat to discuss an issue and his hand "accidentally" falls on my lap! I just got up and walked away

like

Older, successsful FAs: How do you suggest a younger female in the business approach you and talk about joining your team? What areas do advisors like you need help with?

like

I'm a cashier. We just got a new manager, and she's making things really hard for us. She starts work at 4:30am and leaves around 2:30pm, but she still expects us to stay until 6pm and work on the weekends! She gives us really long shifts and doesn't give us much time for breaks. And when we ask her about it, she gets mad.

I'm worried that if I speak up, she'll make my life even harder. I don't want to lose my job because of this—do you guys have any advice?

like

Do you have one-on-ones with your direct manager? What do you talk about? I’m early in my career, but always struggling with having productive meetings and feeling like my manager and I have somewhat of a relationship.

like

More Posts

So is anyone concerned with inflation coming? How’s is your firm dealing with this? I just saw a 1L of smart water for $11 in Midtown..

like

By when salary will be credited to accounts? Can anyone say where can we find payslips?

like

I randomly get depressed

like

I just got a really great offer, only downside is the eligibility for maternity leave is after 12 months of employment. We got a faint positive today but have had so many chemical pregnancies over the past year that I am not confident it will stick this time BUT I am on aspirin and progesterone for this try … so it could.. I want to see if I could negotiate being eligible earlier but I also don’t want them to think I’m pregnant when I’m not actually… How would you approach the conversation?

like

Hi,
Can anyone please refer me to the below job at Paypal
Job ID: R0087499
Job Role: RPA Developer

Post Photo

(1/2) People who work in the Bay Arae peninsula (Menlo Park) and live in the east bay- which is a good place to buy a house, upcoming, easy to rent or Airbnb in case I have to move back to my country! Prefer single family home as young as possible.
1- brentwood
2- Pleasanton
3- Dublin (expensive)
4- San Ramon (very expensive)
5- what else?

like

Hi! If anyone has experience going from Transaction advisory Services to IB please DM me.

like

How to get Workday Certification? Can anyone help?

Good battle of Ardbeg heavyweights. Winner: Corryvreckan! If you aren’t used to high ABV and heavily peated whisky, be sure to use water to tame these beasts!😂😂😂

Post Photo
like

Hi. I carry 5 plus years of experience. I have experience working for jp Morgan, Silicon Valley Bank. I have experience with loan servicing, collateral, Documentation and bilateral role. Risk assessment. I have experience also with QA as well I'm looking for a job can any one please refer me.

like

Wondering what people think about my situation. I’ve been offered a role with a company. The job description didn’t mention college degree as a requirement. On my CV I have a section listed as “Education” and under it I have “Business Studies” with the university name and the 3 years that I attended the course (2.5 to be exact). It’s a 4 year degree and under this I have my High School equivalent with the years I attended there. The education wasn’t mentioned in the interviews. Continued below.

like

Carl Nassib 👏🏻👏🏻👏🏻

likeuplifting

I am not in law school yet. But I was wondering where I can find out about other opportunities besides the standard tax attorney route. I am almost a CPA and currently in audit.

like

Dad got laid off. Drinking got worse. Attempted assault on sis and mom. Had to put up in hotel. No clue on next steps (legal and personal). Project is complete shit show and SM is not getting it. Idk man...

like
like

Hello everyone,
Is there someone expert in Google Analytics 4 and App tracking? I would like to discuss about the possible KPIs and info you can get after the RGPD implementation.
Thank you,
Annalisa

like

I am not people person and having tough time as I am moving from 1 short project to other with no long term vision or goals . Every month new project new face and by the time I am settled , it’s time to move on . Have anyone had same experience and how do you deal with it

like

Hello all, I am currently working at EY India as a SCon in the risk advisory service line post my MBA. I have 2 offers in hand please suggest.
YOE - 2 years 9 months

PwC SDC - Senior Associate 1 - 17 LPA fixed plus 2.5L joining bonus woth 18 months lock in. Permanent wfh.

Deloitte India - Deputy Manager - 17LPA foxed no joining bonus. Chennai location.

Any suggestion would help. My joining dates are approaching faster.

Hi everyone,
How much do you think a CHT of 7 years should be making in New Jersey.
I also had 2 years as a secretary prior to becoming a technician.

like

Additional Posts in Account Management

I'm currently an SEO Analyst/Web Developer/Digital Marketer. Looking to be more client facing in the future. You think I have a chance in an Account Management role?

I want to quit without a job lined up. My agency is a dumpster fire of incompetent project managers, revolving door of creatives and culture of not holding people accountable amidst a micromanaging gossipy leadership. I just want out. Tell me it is ok and will be alright.

likeuplifting

Tired of hearing all the "account people suck” comments on this app. Get some new material creatives.

like

Anyone have any advice/best practices on the best way to collect feedback in a workshop?

like

I am not in account but would love to have a more comprehensive take away from meetings particularly client feedback verbalized. How do you account folks do it? Tips and tricks? Thank you!

like

Moving from AM to AD at another agency. Any words of advice?

How long were you an SAE before promoting to AS?

like

Any account managers in here for chemical sales? Want to learn more about it...

like

Is anyone here works at Yahoo ireland( previously knows as Verizon) if yes can you tell me if they convert agnecy worker into full time? I would really appreciate if you guys would help!Yahoo Verizon Media

like

When cold contacting an agency (because the agency doesn’t post jobs online), is it better to contact the head of account mgmt, or the agency’s recruiter?

like

Wondering if anyone has had issues with TCG/Robert Half? I was promised to be converted to full time when accepting then they just ghosted the situ. (All this is pre COVID-19 just for reference)

like

What is a fair salary increase from AE to account supervisor in NYC (creative agency)? Any tips on negotiating salary with internal promotion/getting what you deserve?

like

Go home pharma job titles, you’re drunk.

Post Photo
likefunny

How often do scopes change? I thought it was normally on an annual basis with some exceptions but my CD is telling me they change constantly. Someone educate me…

funny

Is 7 weeks too early to start thinking I may have made a huge mistake in switching to my current gig? I left the last place because it was overr toxic and terrible W/L balance, for one that seemed to be more “fun” and more realistic hours, only to find that I’ve now been working 12 -14 hours a day and just drowning and feeling like I cannot catch up or catch my breath. Everyone is in the same boat here which is why I’m so overwhelmed so quickly with no support. Is this an immediate red flag?

like

Looking for some advise - starting on a new project for a luxury fashion client and don’t have experience in the industry. Any watch-outs or tips to be aware of? Just want it to go smoothly ☺️

Anyone else finding it very difficult to get any enjoyment out of account management these days? Any coping tips? I feel like being an account person is especially difficult in the COVID era since so much of what we do is manage communications, ensure the team is set up well etc. None of this feels particularly fun alone staring into the void of Zoom all day ... but the same pressure is still there. I feel like I spend every week counting down to the weekend which kinda sucks.

likehelpful

What are some brands with an in-house agency? Looking to make a move to client side.

Any thoughts on Laundry Service?

Any success stories of moving from accounts to being a broadcast producer, how was the transition? Thnx

like

New to Fishbowl?

Download the Fishbowl app to
unlock all discussions on Fishbowl.
That was just a preview…
Sign Up to see all discussions
  • Discover what it’s like to work at companies from real professionals
  • Get candid advice from people in your field in a safe space
  • Chat and network with other professionals in your field
Sign up in seconds to unlock all discussions on Fishbowl.

Already a user?
Login here

Share

Embed this post

Copy and paste embed code on your site

Preview

Download the
Fishbowl app

See what’s happening in your industry
from the palm of your hand.

A phone with Fishbowl app

Scan your QR code to download
Fishbowl app on your mobile

Download app

Sign up for free to view this conversation on Fishbowl

By continuing you agree to Terms of Use and Privacy Policy

Already have an account? Log in

Sign up for free to continue using Fishbowl

By continuing you agree to Terms of Use(New) and Privacy Policy(New)
Messaging rates may apply

Already have an account? Log in

For account settings, visit Fishbowl on Desktop Browser or

General

Legal