Is there anyone here that was able to pivot from a Customer Success/sales role into a product marketing or customer marketing position?

I’ve recently obtained my MBA w/ a focus in marketing in hopes that it will help in pivoting, but are there any suggestions? Most of my experience is in tech and some companies I’m interested in are: Microsoft, Google, Meta and LinkedIn.

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I love your ambition and you should definitely try applying at the top companies, but also set your sights on smaller businesses where your chances are higher in landing that next step role and have less pressure gaining real time experience to help you advance your new career path.

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Thank you! I’m definitely open to other companies in the same industry!

I'm looking to get into customer success, could you tell me why you're looking to get out of it?

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It depends on the organization. However, I’ve found for CS over the years to become more and more of sales focused role without the earning potential (compared to an AE). The last two customer success roles I’ve had I’ve felt extremely burnt out as you become someone that gets looped into EVERYTHING. It can absolutely be lucrative, and a solid option though.

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