{ "media_type": "text", "post_content": "Is Zoom hiring? Their revenues must be up by 500%", "post_id": "5e824f4e17ce55001a71c238", "reply_count": 7, "vote_count": 14, "bowl_id": "5e6fe1c31f5e51001d267e46", "bowl_name": "Coronavirus Work-life" }

Is Zoom hiring? Their revenues must be up by 500%

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An extremely scalable SaaS? Even if they hire, how many more people do you really need to keep it going. Some infrastructure support teams, and some helpdesk / user support. Anything else is opportunistic. Which I guess would make sense. Maybe try and tap into the Consumer Market. Compete with Hangouts & HouseParty. Idk if companies will be switching to other Telework platforms in the middle of this. I wouldn't spend too much on Acquisition at this point. Just sustain what's been done.

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I'd be happy to be wrong, let's talk about it and maybe learn something. Being right is boring and unhelpful. Zoom has 2000 employees. How many new employees will it hire now that it has more revenue and demand, indicated by a 5x increase in service volume. Firstly, majority of Zoom's employees are in sales. This is supported by their 10k and the #of salaries reported on Glassdoor. GD buckets roles by function, # of IT & Prod Dev of salaries reported for these functions as a guess at proportion of employees in these roles, about 40/170 or 25% -- that'd be about 500 IT/Prod Dev jobs. That's low, because they also recently opened an R&D center in China for 500 jobs. So let's add 400 to that bringing us to 900 IT/Prod Dev employees. IMO that number is high, but it's an underinformed guess. Given monumental growth, I'll assume it can hire however many it wants. But how many additional employees can Zoom successfully integrate into the company without disrupting the quality of it's product, and the culture of the teams? Given current size, I can't imagine more than 200 new IT or Product Development roles. (Incl. Devs, BAs, PMs) and even that's high. Remember, they just opened a new R&D center of 500 employees already. They could do it again, but that's a waste of money if it's all Windfall and you didn't plan for how to use them in advance. Assume these are teams of 10 -- what would these 20 teams work on? They have an existing product pipeline & IT plan, and teams to run those. So these 20 new teams, would need to work on incremental needs to support high demand, and on new features to accelerate their product roadmap. -- actually that part seems feasible. I'd still guess that 20 new teams is high. But it's possible. Let's go with it. 10% growth of employees sounds significant, but thinking 200 employees in the context of 500 last year, and 2000 in total doesn't. Add to that the pure # of people using the platform, it feels tiny. Plus I think 200 is too high an estimate, and majority of effort will be on Customer Support, given their prior focus on Marketing/Sales. Ie. Protect & Build the Brand. Now, I'm probably wrong all over the place. Would love your and others thoughts on how to best guess the # of new employees to be hired.

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Zoom commented that they are getting feedback from a lot of different types of end customers, so they can improve the product greatly in the medium term. Not sure what that means for hiring but found it interesting.

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Also, the inspiration of the CEO behind building it is kinda endearing!

I know Square space is, I bet Zoom is too

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