My friend insists that once you're a monopoly you no longer need to provide Customer Support. Thoughts?

So who do people think is going to win tomorrow? I've been working too much lately to pay attention.

Putting in my two weeks with no job lined up to spend some time with my family and volunteering. Anyone have experience with a gap in employment? Will this ruin my chances of getting a “good” job by January? Have I gone completely insane?

What is the heirachy for the accounting and finance teams at American Express? Is Director pretty much the equivalent of Manager in other companies?

I think I need to give up on finding a natural deodorant that actually works.

I’ve tried Native, Dove 0%, Kopari, Toms, Crystal, Secret Aluminum Free. Curie gave me a horrible reaction because of my sensitivity to baking soda.

Anyone else struggle to switch to natural? Find anything that finally worked?

How do I effectively utilize my special ed ea?

Anyone prepping for the SHRM-CP test? I’m taking a prep course this fall and would love tips or to know if there are any study groups out there!

Hello! Has anyone ever built a campus recruiting structure for a company? Meaning they started from scratch and built out campus recruitment? What was the pros and cons? Also, what was your salary, how long did you stay there and did you enjoy building this out?

Can someone refer me for Tech Support Specialist role in Google. Please let me know.

Do hours get better at the top in PE?

Working as a Senior Quality Lead (5.2) at PSL with 13.5 YOE , Is 17.4LPA a decent CTC or am I being underpaid as compared to others at same grade / similar Service Based companies?

Anyone recently got their PERM approved - how long did it take? The USCIS website shows the avg. Duration is down to 3-4 months now!!

I'm looking to improve my communication skills to navigate a very political environment better (i.e. I need to be more diplomatic). Any books recommendarions are appreciated 💁🏼‍♀️

I’m a director/DP who has started my own small commercial production company. I’ve mainly been doing direct to client work (while also working as a hired gun for other production companies). I’m non-union currently and the budgets my company has handled go up to $250k. Based out of Los Angeles.

I’m looking to get more work for my company. Wondering if any reps here would like to chat? Thanks!

Hello friends,

Really need honest suggestions . I gor 2 offers
wns 21 fixed with variable
Capita 20 fixed

Which one should i join in terms of WLB ?plz plz respond i need to decide it today itself.

What corporate card does BDO use?

Any trust and estate attorney openings in Texas?

Yaar independence policy ka chutiapa kisne invent kia hai

What's the best consulting firms for H1B folks who have studied masters in STEM here? Got a cousin graduating this fall and he needs to know H1B/GC policies.

I keep getting accused of being a bot in live chat. Should I approach my boss about being less scripted, or is the efficiency worth it?

Managers, how do you help your customer support team avoid burnout?

How to stop customer service from ruining your day?

Is it normal to be ghosted after interviews? I’ve had three recently and not one callback.

For those of you who lead a support team, how do you handle case/ticket queues when agents are OOO? I lead a team of 7 and looking to implement a better OOO process. Thanks!

I'm going to yell at the next person that suggests "just talking on the phone all day" is easy. Telemarketing is the hardest job I've ever had

Creative ways to respond to customer concerns without sounding scripted?

How have the skills needed for working in customer support changed over the past decade?

In my company, we have a staff of customer support agents to resolve user concerns, but they prefer to complain on social media and never call the number we give them. Should we transfer the agents to the Social Media platforms or insistently try to get them to call us?

I’d be so much happier doing customer service through live chat instead of phones. Are there jobs that hire just for online support, or do they all require you to take calls?

When a customer asks how you are, what goes through your head before saying “I’m great, thanks”?

Hiring managers, what do you look for as you’re going through resumes?

Is outbound customer support typically less stressful than inbound?

Tell me a feel-good story from work that will restore my faith in humanity.

"You can't please everyone!" Being in customer support for 4+ years, that statement has never been truer.

I do feel bad when people can’t afford our subscription any more even though they love it. However, I wish they would stop getting mad at me over it. It’s not my fault!

My company is receiving backlash for…let’s say a poor decision that has gone viral in my city. For 3 days, almost everyone who has called customer support is just looking to insult and yell at us. This isn’t our fault :/

Will the customer support future be led by chatbots or will we still be necessary? lol

When you’re applying for customer service jobs, do you customize the resume objective for each?

Are you worried about how quickly AI support is growing?