My interview is in a few days and I would really love some advice and questions that I could ask my interviewer! I have experience in Customer Service and working under extreme pressure. It's a call center job.

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Congrats and good luck! You should do some research on the call center you'll be interviewing for. Ask them what kind of tech they will let you use, what's a typical day like in their workplace, and whatever they answer just tell em that it sounds exciting.

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Congrats! I agree with the above.... research the company, ask about the culture, typical day, opportunities for advancement, etc. Good luck you have this!

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Ask if they have anything in place to support you with difficult callers. Are you allowed to end a call with someone being verbally abusive? What protections do you have? It's important to know if this company considers you fodder or takes some steps to keep you around.

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It will also help if you have an example of how you resolved a customer issue effectively and efficiently. This is a skill necessary and can help you stand out. Good luck!

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Hi Fishes,

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I have an interview next week, just realized that one of my previous co-workers is with that company...Should I contact him and ask for more insights before I go into the interview? I cannot say we have very good relationship, just more like a normal co-worker relationship, get a cups of coffee together something like that

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Had an Excel assessment yesterday as the second to last step in an interview process. I was using a new computer and long story short, had some technical difficulties (or maybe just my own incompetence under stress) and ended up only getting through half of the test. I’m on the fence about emailing my recruiter and explaining the circumstances/asking for a retest. Don’t want to come off like I’m complaining but also don’t want this to be the reason I don’t move forward. Any advice appreciated…

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Hi Fishes

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