My team has a Zoom call with a team that's on a night shift in another country. They're often tired, and it's causing frustration and miscommunication. What can we do to fix this?

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How much is the time zone difference? I worked with teams abroad where there was an 11-12 hour time difference. My team would take calls early in the morning (7AM usually) while the other team took calls in the evening (7PM ish) so everyone was equally a bit unhappy, but it worked! Setting up work processes in a way that you can volley tasks between time zones really helps too.

smart

We switch back and forth on “late meetings” between time zones. That way everyone has either early or late calls once in awhile.

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We do this too.

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There's a lot to unpack here and there are really too few details in your post for us to help. Is it the end of their shift or the beginning? Are they working really long hours? What time is the call for both teams in their respective time zones? Can you communicate more effectively async? Can you move the meeting time?

It's fairly clear that something about this working relationship is not actually working for the other party on the call. I'd start by answering the above questions for yourself to see if there are some basic things that you can do that would improve your relationship.

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But they are on night shift? Sounds like it's their problem.

1. Find out what has to be absolutely done in a meeting vs asynchronously offline
2. See if that “meeting” material needs all the people from the weird-hours team. Maybe a manager is all that is needed.
3. See if of such meetings can be less frequent
4. Or just split the work such that all resources required are in one geolocation
Good luck!!

Are the meetings absolutely necessary? There is a lot that can be done in Slack if you don't mind waiting between responses.

Could you guys meet them in the middle so it's at the start of their night shift?

Switch from meeting at the end of their shift to the beginning?

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