One of my clients left for a new role and did very little to transfer over his projects. I had to put together a succession plan and on-board his replacement, and now that we are up to speed, I'm realizing that our project budgets never accounted for this kind of disruption. I'm nervous about coming to my client lead asking for more money, and I'm not sure how to explain why we are running out of funds without sounding like I'm making excuses or throwing his colleague under the bus.

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Be honest but stay professional. If you come to them genuinely they will see that and understand

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You should calculate how much the scope change was and communicate to your client. Ideally, this additional work would have been mentioned to your client while it was going on and noted for the budgetary impact. Your client can decide to either give you more money (best case) or reallocate funds to cover it (worse case) OR if your client is a top client and puts up a stink, your agency “invests” that time gratis (aka write off ). The conversations will tell you what type of client you have (cheap or understanding) as well as your agency philosophy on situations like this. Good luck!

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Thanks for the advice! I'm going the high med and low cost to complete options. Have a call tomorrow to talk the new client through the background on this job

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