Our clinic is struggling with staff not completing tasks and a gossip train constantly running through...Any other practice managers struggling with this? Or have? How did you manage to remove the constant negative gossiping?

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Opening a space where you face the problems head on. An example of this is meetings specifically for voicing opinions or having a time after monthly meetings for people to speak. You need to make it apparent that it’s a safe space. People also just want to complain so if u create a space for them to complain they have nothing to gossip about.

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Remove the primary source. Removing the source will also teach others a lesson but also removing the primary source of negativity leading to lower team morale

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