The billable hour isn’t just inefficient, it’s morally broken. We’re literally incentivized to be slow, vague, and exhausted. I’ve caught myself padding a little here and there just to hit targets, and I know I’m not the only one. It creates this constant anxiety loop where working efficiently actually feels like a career risk. It’s not good for clients, it’s not good for lawyers, and yet we all pretend it’s just “how things are.” Why are we still acting like this system makes any sense?

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This is why I’ve had to take an alternative track despite a “big law” kind of resume. My ADHD and the typical law firm billable hour requirement are irreconcilable. When I’m “on,” I can do the same quality and standard of work as many others in a fraction of the time, but I need a mental break between projects to prevent burnout. Of course, I can only bill for the time I’m “on,” even if I do a great job and complete the same volume of work as everyone else. I tried for years, but it was unsustainable. The billable hour incentivizes inefficiency, and my brain cannot adapt.

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How about having private convos with your significant other on a private phone line while the attorneys and paras made a mockery of my private call the day after wasn’t hostile you must be smoking

AI is going to change the billable hour model. Why would clients continue to pay associates for hours of research and case review etc when AI can do it in a fraction of the time with appropriate supervision?

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Whatever happened to just practicing law? It’s so twisted now.

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I switched my family law firm to flat fees for all but two areas of practice two years ago and would never go back.

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I’m confused. Why’s billable hard? Either you record your time or you don’t you still have to work

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Not everything you do at work is billable, the ratio is quite bad actually

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I agree 100%

What's your pitch for an alternative?

My understanding is that before the billable hour model became popular it was a very informal "we'll bill you what we think is fair" system that was rife with abuse.

The billable hour model was adopted in response to market demands for some level of transparency and accountability to the client. It's not perfect, but it certainly sounds a lot more fair then if I were to make up a number every month to bill each client account.

You are so right!

I kinda think it’s fine. But it does cause padding. Not sure that’s really a problem for wealthy business clients. Fuck em.

Ugh, autocorrected…😂

I remember when the firm partners called me out for being too quick about my outputs.

Its value is more for firms internally, as a way to compare "productivity" across billing attorneys than for either clients or individual lawyers. Problem is, we were so successful at persuading individual clients (especially the big "institutional" clients) that this was an "objective" way to bill, that some clients took us at our word, and now expect it, ask for it, and even use hourly rates as a method for choosing, and dismissing, firms.

You nailed it buddy. It’s the antithesis of client service. Incentivized to bill the client as much as possible - but this of course didn’t happen in a vacuum. The insurance companies haggle down the hourly rates and so what you get in return is partners who expect more hours from the associates. What’s the floor rate for automotive/pip now? Like $169/hr I’ve heard in some places.

You're right—until legal professionals unite and challenge this outdated system, the cycle of inefficiency and moral compromise will persist. We need a collective push to prioritize quality, fairness, and the true value of legal work, rather than accepting this broken model as an inevitability.

I am in full agreement about the billing. I was just laid off from an in-house Paralegal position. I am now back at an insurance defense firm. I’ve only been there a week but I can already feel the heavy and stress over the billing. It’s really one of the stupidest systems ever. I would love to help initiate billing reform for legal professionals.

All attorneys pad because it’s hard to prove otherwise and clients usually don’t realize it.

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