The client says one thing, the sales rep tells me another, product documentation is outdated... feels like I'm always sorting through conflicting info. How do you find the real source of truth?

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Put everybody on a 30 minute with a list of your issues.

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Do you have a CRM? If so and it’s used with a modicum of accuracy you can get a lot of data insights that way in addition to having a single source of truth for customer data

Depends what you’re trying to solve! Sometimes it requires iterations before converging on the truth. One of the unspoken job duties 😭😂

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