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Program managers have vastly different responsibilities (it’s really a catch all role) so really depends on the role and the team manager.
I started as a program manager in Cloud this year and have had a good experience so far. Good WLB, like my colleagues, no complaints. Others on my team seem to like it. I’m in S&O FYI, and like others said it’s probably team dependent. Not sure what teams to tell you to avoid since I’m new
Cloud is big, so different teams may warrant different experience. That being said, I hated mine experience there
Im sorry to hear you had such a terrible experience but also a bit relieved since I had a choice between joining a cloud team vs another PA and choose the latter. The idea of cloud being such a fast growing org lends itself to being potentially beneficial for career development and growth, which I’m sure it is, but the pain points and downsides don’t seem worth it at least for me.