Any insight on what a Partner Success Manager role is for a tech vendor?

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In my experience they are SMEs who are engaged to make sure the customer is successful. Can be technical or just a product expert and talk to best practices/use cases or provide technical guidance and direction.

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sales = acquisition and Customer success = retention.

in a badly run shop, CS just = glorified chat support lol

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JD? Sounds like client/customer success though. Like an account manager but no sales; ensures customers use the product.

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