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Once I was rude to a client because I had a bad day, but this client did not respond badly, rather he understood me and helped me improve my character, it was something unique, and it is something that did not happen to me again but I did mention it to My supervisor told me that even though I thought it was a bad day, it was a great stroke of luck.
I have not, but I have co-worker that just didn't care about customers and he oftenly did not help them or was just rude for any reason, so in the end he got many complaints that ended his job.
Well I'm not going to say I'm an angel, everyone has bad moments. But this kind of job requires an extra patience in order to keep your job.
I have received reprimands for having a forceful response with customers, not for being a store worker I have to put up with being disrespected by a naturally rude person.
No, in my case it was quite the opposite once a client bought and after a short time returned the things for any small damage that he himself did, the policy of the store is that the client is always right, therefore he got away with it, in addition to cheating, he was rude one day I had to attend to him to sell him a monitor but I took photos of the monitor and showed it a lot to the store's security camera when this client returned a week later for his money because the monitor had been "damaged", I used the video and photo evidence and we noticed that it was not the same monitor, the client was prosecuted as a fraudster and in return of 2 months, they promoted me.
When I worked at Target I was fired for being rude to a customer, it was not my day, it was not a good day and the customer was quite rude to me, I responded badly and we almost came to blows, even though I had reasons to bother me, the company's policies are very clear about it and end up being fired.