How do you correct unresponsive support staff? My secretary used to be wonderful but now goes days without responding to me or sending out things I ask her to. It’s starting to cause a problem for me as I have to constantly back track and make sure work I’ve finished has actually been sent out.

Do I address it with her directly?

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Take her out to lunch, ask her how is she doing, may be that personal life is interfering, but the best thing to do is to connect and talk. Be humble and supportive.

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