How do you handle empathy when a caller is in distress about their order?

Best place to find area rugs online or DMV area?

Question for yall. How likely is an offer once a company decides to do a reference check? I know I am in the final 2, from context clues in interviews. I just dont want to get my hopes up.

I have friends that have back office positions but never received an offer letter & their company still doesn’t use them now. Has anyone given notice & started a new position without an offer letter? Do international companies provide something else in lieu of a formal offer letter? I know offer letters aren’t legally binding anyhow, but seems they’d provide something. (International = Canada)

Hello! I am interviewing for a new position with my current employer. It is for a senior contract compliance audit manager position. Any tips on what types of questions I should be expecting? Anything I can do to set myself above the rest? Thanks!

Is there any advantage to telling a company you are interested in working for in the future where you decided to accept an offer from? Or does it not matter? I accepted an offer a week ago with a great company (Company A) that for this season in my life seems like a great fit and only strengthens what I have to offer company B down the road. Company B just sent me a request for interview and I want to keep the door open with Company B but they were just very late in extending an interview.

Hello All,
I am finishing up my second year of practice as a lawyer. I transitioned to plaintiffs pi work from a boutique commercial litigation firm. I like the work and not having to bill. The issue I am having is managing volume. I have about 150 active files some pre-lit and the rest are in litigation. Cases range in value from very small to low six figures. I also take the driver seat for the grunt work on the firms bigger cases which are at or near 7 figure value. I constantly feel (cont.)

Left public accounting this year after 5+ years and looking for 10-20 hours of flexible & remote accounting/auditing/etc. type work. Message me if you have any opportunities that may fit this description. I would love to help a small business, but am open to anything fitting my vague guidelines.

Anyone at EY know about VBM practice and SM comp?

What’s the work-life balance at Strategy& and EY-Parthenon in the London offices? At the moment I’m averaging around 50-55 hours at my boutique - higher or lower?

Hi Fishes I have a offer from Crisil for a Senior QAR Role and they are offering a package of 30% and joining business if I can join within 15 days. Is this a good offer or what can i stretch the ctc to. If anyone aware please guide on the ctc

Any feedback on PwC forensics practice? Good, bad and ugly?

What are the Designation level at HSBC GSC for Hyderabad location. What is the band for Assistant Manager

How do you deal with a challenger type of personality? I’m fairly new and I know the senior is trying to teach me the thought process. But she also makes me feel extremely small by the way she phrases her questions. I’m already stressed out not having everything figured out yet and this makes me feel super tense and down.

Realtors: are there any listings you've ever regretted selling? Why/why not?

Can one switch from Deloitte India to Deloitte USI ?
If yes, what is the process?

Why does everyone say the work in FDD is so much better than audit? I’ve been in the group for a few months now, and it seems to be just as bad if not worse.

Tell me a feel-good story from work that will restore my faith in humanity.

I keep getting accused of being a bot in live chat. Should I approach my boss about being less scripted, or is the efficiency worth it?

How do you prevent the negativity of your job from impacting your personal life?

Are you worried about how quickly AI support is growing?

Is there a big difference between working at a call center and a smaller company? Why would you pick one over the other?

Hi fishes, do you get paid by the hour or receive a salary?

Managers, how do you help your customer support team avoid burnout?

Hiring managers, what do you look for as you’re going through resumes?

How to stop customer service from ruining your day?

Creative ways to respond to customer concerns without sounding scripted?

I hope you don’t mind, but I just have to brag. I QUIT MY JOB TODAY. Farewell, Karens.

Will the customer support future be led by chatbots or will we still be necessary? lol

Funny question: What is the male equivalent of a Karen?

What are your tips for publicly responding to negative reviews?

Working from home in customer support provides so much flexibility as a stay at home mom. I can take care of the home, my babies and work without feeling guilty ….talk about mutli-tasking!

Is it normal to be ghosted after interviews? I’ve had three recently and not one callback.

Today my supervisor told me "be helpful with customers, but not TOO helpful." I seriously have no idea what that means. OK though, you're the boss?

It’s time we collectively stop agreeing to be abused by customers just because management thinks we should.

It irks me when someone says I have a "lovely voice," it just makes me feel super uncomfortable and unsure what I should say to them

I’ve spent 3 years working at a call center and I would do just about anything to get off the phones. Do I aim for a promotion, or would I be better off trying another industry?