How does your company use CSAT scores? Upper management is pressurizing us to use it as part of assessing the agents performance. I don’t feel that it makes total sense but I was thinking of taking a weighted average with the CSAT, our internal evaluations, bad behaviours etc. is that the right way to go?

Hi all,
I will be travelling to Bangalore from Hyderabad next Monday by car. Anyone interested in joining ?
Please DM

Fam, planning to sign up for AASLT as my AT this summer. Ngl, not in best shape currently. How hard is it? How much prep would you recommend?

What is the potential to change service lines or even practices at McKinsey once you're hired into one?

How do you all split your 401k contributions between pre-tax and tax deferred (pre-pay tax) contributions?

Justifying the Sheraton's painful bed to yourself because the Four Seasons don't recognize your loyalty

any recent stamping experience in Canada?

Could someone please explain the creative hierarchy in pharma? In general market the roles are normally: JR CW, CW, SR CW, ACD, CD, GCD, ECD. How are creative supervisor roles the same/different? Thx!

Has anyone ever done the forage previously insideSHERPA virtual experiences and are they worth it?

I work for a tech company that pays 100k tc plus 50,000 stock options. I have great work life balance, work 4 days per week on a 32 hour schedule plus it’s remote. Lately, I’ve been feeling like the compensation is on the lower end and just wanted to see if it’s in line with industry standards

Hi People,

I wanted to ask a query on how consultants work. A friend of mine is working for a company in Toronto. The work is super hectic. She works for about 12 hours per day. Also, they say she’s not allowed to take days off for a year. Is this even legal?

I’d rather quit than revise this agreement.

It’s so fucking hard to make friends in SF.

Which one is easier? Join FDD from FAAS or Audit?

New to ofc… no Frnd’s at c2 Bangalore location…. Team is distributed across diff locations.. Ping me if in same boat and want to catch up.,..

Is Elon Musk's image finally breaking apart?

Family luddites ask about my work and immediately behave annoyed when I start to answer.

Do you have any favorite places to order catering for lunch meetings or events?

"You can't please everyone!" Being in customer support for 4+ years, that statement has never been truer.

Is anyone else worried about how fast digital platforms are changing? Older employees are already struggling to keep up, and it feels like we always have a new platform to learn.

I’d be so much happier doing customer service through live chat instead of phones. Are there jobs that hire just for online support, or do they all require you to take calls?

Managers, how do you help your customer support team avoid burnout?

Is it normal to be ghosted after interviews? I’ve had three recently and not one callback.

When you’re applying for customer service jobs, do you customize the resume objective for each?

Tell me a feel-good story from work that will restore my faith in humanity.

In my company, we have a staff of customer support agents to resolve user concerns, but they prefer to complain on social media and never call the number we give them. Should we transfer the agents to the Social Media platforms or insistently try to get them to call us?

I do feel bad when people can’t afford our subscription any more even though they love it. However, I wish they would stop getting mad at me over it. It’s not my fault!

If you had to wipe a company off the face of the earth based on their customer support, which one would it be??

I grew up with a lot of social anxiety so I can't really believe I'm saying this, but my favorite thing about working at a store is that I have to talk to people every day. It's really helped me come "out of my shell" and stepping outside of my comfort zone has given me more confidence than I ever thought it would.

Can I still work as a telemarketer even though I have a noticeable accent? People don't say they can't understand me but they seem relieved when they get to talk to somebody else. My boss acts like I'm not very good at the job and I think it's because some customers think I am an "outsider," for lack of a better term. I just want to fit in.

Yesterday someone told me: “I will never shop here again!” I saw them at the same time the following week! Lol. Just a reminder to not take anything too personally.

Will the customer support future be led by chatbots or will we still be necessary? lol

Hiring managers, what do you look for as you’re going through resumes?

My company is receiving backlash for…let’s say a poor decision that has gone viral in my city. For 3 days, almost everyone who has called customer support is just looking to insult and yell at us. This isn’t our fault :/

Remember most customer reps do want to help you. In some cases they just need to go through RED TAPE. 🙂

Any suggestions for how to find a fully remote customer support job?

When a customer asks how you are, what goes through your head before saying “I’m great, thanks”?

Are you worried about how quickly AI support is growing?