I love when Staff ping you a question and give you about 10% of the information and context you need to help them lol.

likefunny
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The staff also probably doesn’t understand 99% of the information or what they’re trying to solve. My most success with coaching has been to just call them and screen-share and talk through things, I usually just have them make a list of questions as they work and we do one or two calls to talk through it all.

Also doing live reviews is super helpful to them. If they have a bunch of work prepared I’ll do a live review of one and then they can go back and apply notes from the one to the rest, saves all parties a lot of time and frustration.

likeupliftingsmarthelpful

I mean they might just not know how to communicate what’s going on. Part of being a good mentor is asking someone leading questions that helps them understand how to tell you the issue.

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🍪

Hey the numbers on this aren’t lining up

funnylike

haha "it doesn't tie"...imma like "tie to what?"...answer..."well, itself"...sigh...time to share screen for more wtf edness

likefunny

There’s this feature on teams that lets you call people - very useful

likefunny

They don’t know what they don’t know.

likesmart

You used to do this too

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I’ll often lead with a high level of the issue, I don’t want to write up a novel if the person doesn’t have time.

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Still better than most of the half-baked questions from my clients...

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Seniors do this too

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I love it when seniors play dumb when asked about something pretty straightforward and they ask for a 30 min detailed explanation for something that they are fully aware of (they're the ones that brought it up in the first place).

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I use these pings as a “hey I have a problem and generally understand what’s wrong but not how to fix it. This isn’t urgent. When are you free?” type thing. You don’t want to read a book and I don’t want to type one, just call when you’re available

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I try to send screen shots of what I’m stuck on when I ask the seniors I work with a question

I can definitely sympathize with both the senior and the staff. Because the staff only gives you what they know. But the senior is busy and also doesn’t want to do the work for them. Tough but that’s public accounting lol

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