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Do we get complete variable pay in HCL?
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They probably want to know your thinking and problem solving skills. You’d need to research their company and find out what products/services they provide. Your only insight to their problems is as an outsider. You could start with company’s online forums and support pages to search for common customer complaints. Once you find something, you could give them a variety of possible solutions with the caveat that you’d need to do more user testing to validate them.
They sound like they don't know what they're doing, would be a red flag to me, they sound completely clueless.