I wonder how some businesses are STILL thriving with trash poor customer support! In 2022 *sighs*

Hey! I'm a current CMA who has decided that medicine is not for me after a year of working in the field out of undergrad. What are the first steps for me to break into this career path (outside of the general case prep)? I'm from a T10 undergrad and have research/medical assistant training

Is there anything not masculine about pop sockets? I love them since I don’t like cases and it helps grip the phone on the train and jogging. Plus I love using it as a stand. However, I don’t really see other guys using them.

Just watched Anelka on netflix. Would definitely recommend

Hi Fishes, I wish you all continued success!

Could I get likes, please, to start my journey here. Thanks in advance

Hey there,
I have extensive experience of 10 years in O2C n P2P (OM, Billing & Invoicing)
Currently working as Team Lead at Cognizant and soon going to join Crowdstrike for the same profile.
Can anyone please help with what should I pursue for further career growth, should I pursue MBA (Finance Or Operations??) or any specialised certifications?
Skill Set: Basics of Power BI, Power automat, SQL, RPA (Ui Path & AA), Agile & Scrum
Expertise: Bus Analysis, Stakeholder & people mngt, Team leading.

Is it a good time to switch jobs

Does anyone have a recommendation for a good OB in NYC?

A sleepy summer Sunday watching the end of a great test cricket match, grabbing a beer with friends and glorious weather. Honestly it is the first day since covid that life feels normal for me

Has Bain London started rolling out interviews for Associate Consultant (Experienced hire)?

I have not heard for a long time so wanted to check.

I am looking for a switch in the pharma consultancy space. Work experience in pharma forecasting, commercial analytics, competitive intelligence (5 years). Currently working as a team lead with a team of 10 people. Any leads appreciated thanks.

My practice got super busy after the pandemic. I have had a waitlist and been incredibly busy. It’s been stressful, but I have been grateful for business & to be helping people through a crazy time. This fall, I’ve noticed things slowing down and I don’t really know why. Has anyone else seen any similar trends (or know what might be going on)? TIA.

Does anyone run a business in addition to their firm? I’m a solo and I’m doing pretty well with about 60-70 billable hours a month. Though that leaves a lot of downtime. Curious if anyone has any second businesses that require about 20 hours a week. Not looking for passive income or franchise ideas though.

I want to score 650 in my GMAT in a month, I am left with no motivation, I am having anxiety at night, can't sleep till 2:30. What should I do

Would you rather stay in a boring job (good pay, good wlb, boring work) for a year and get your green card or switch to a better company and let the greencard go? The boring job is also does not have a lot of work in the pipeline.

What type of projects would a consultant/senior consultant in controllership services - accounting information science group work on? Typically day to day?

Will the customer support future be led by chatbots or will we still be necessary? lol

Do you prefer bots that oftentimes just provide a list of possible issues that you may have or an actual person where you can directly say what the issue is as your customer support? Let’s discuss!

How do you prevent the negativity of your job from impacting your personal life?

When you’re applying for customer service jobs, do you customize the resume objective for each?

If you want a happy customer, it starts with an happy employee. Keep your customer support agents equppied with proper tools and training. HAPPY EMPLOYEES HAPPY CUSTOMERS

Hey managers, how do you keep company culture alive when managing a remote team?

What would be your fake customer support name if you could choose and why? I’ll go first “Karen.”

My company is receiving backlash for…let’s say a poor decision that has gone viral in my city. For 3 days, almost everyone who has called customer support is just looking to insult and yell at us. This isn’t our fault :/

It’s time we collectively stop agreeing to be abused by customers just because management thinks we should.

More people are jumping to social media as an effective customer service tool. Why? 1) Email support takes forever. 2) No one wants to read the help page anymore. 3) It's a hit or miss getting in contact with great sales rep

Favourite coffee + favourite show + getting your work done? Best balance ever #customersupportperks😌

Hiring managers, what do you look for as you’re going through resumes?

Whew! That was a long one. I feel like spending over 10 mins on the line with customer support adds a bit of irritation which could turn unpleasant when issues aren’t resolved.

Is it normal to be ghosted after interviews? I’ve had three recently and not one callback.

In my company, we have a staff of customer support agents to resolve user concerns, but they prefer to complain on social media and never call the number we give them. Should we transfer the agents to the Social Media platforms or insistently try to get them to call us?

I cringe when I'm at a friend's house and they answer their phone, find out it's a telemarketer, and just hang up on them. It's so rude. They know I have to cold-call people at my job and you'd think they would at least act like they were more respectful of the job.

How to stop customer service from ruining your day?

Can I still work as a telemarketer even though I have a noticeable accent? People don't say they can't understand me but they seem relieved when they get to talk to somebody else. My boss acts like I'm not very good at the job and I think it's because some customers think I am an "outsider," for lack of a better term. I just want to fit in.

Any suggestions for how to find a fully remote customer support job?

I'm going to yell at the next person that suggests "just talking on the phone all day" is easy. Telemarketing is the hardest job I've ever had