What is the best way to tell customers that I will need a few minutes without making them mad? Or do you keep them chatting while you do the account stuff?

What’s your favorite WFH footwear? Any recommended brands for a chilly home office?

What would be an appropriate gift if I want to show appreciation to my juniors before leaving the firm to go in house? What about for partner/counsel?

The mid-level associate who directly supervises me isn’t being responsive. I am worried about missing a deadline. Should I keep pinging him? Figure it out on my own? Reach out to someone above him?

Is it okay for reporting manager to already inform my colleagues 1 month before that i have decided to leave the organisation.
I mean this is a very critical information and normally managers only inform when person has 2 weeks left to leave

Female here and I hate to say it! But whenever I’m pull to a new project I secretly hope I don’t get a female lead. 😞 I had some interesting experiences with women leads, which it does not apply to all women!, but I feel a bit hesitant and I feel is ptsd lol how can I overcome this mentality?! I’m pro women and equally etc etc but I often rather deal with a dude lead Bc we women are so hard on each other. Smh 🤦🏽‍♀️

Saw someone on my team floss their teeth with their own hair in the bathroom like it was normal & i was stunned. Is this seriously a thing? please tell me it’s not…

Ladies, what heels / brands do you recommend for work? Looking for shoes I can walk around in (mostly) comfortably

Are you supposed to say your first and last name when you introduce yourself to a client contact? I keep saying my first name and feel weird when they say both

My boss has video on every single meeting. Status? On. IR? On. Not presenting and just there to chill? On. Even when no one else has it on and knowing it’ll just be his face taking up the whole screen. I’m starting to think he just likes to think we all love staring at him.

PARTNERS: two questions —1. If you see an associate has really low hours for the month, do you imagine them chillen on a beach somewhere or do you consider they probably spent most of their days sitting in front of the computer being “available”? 2. If you send an associate a random e-mail on a weekend like “Can you pull X and send to Y”, would you get annoyed if they responded saying they weren’t by a comp or would you consider it reasonable that they wouldn’t be by a comp on a weekend?

Is it appropriate to give your PL a gift (MD)? It was a promotion year to SM…

A partner I work for keeps asking for ETA's on assignments I have already submitted to the senior associate on the deal for review. Does it sound like I'm throwing the senior associate under the bus if I say I have already submitted to senior associate and am waiting for feedback? I feel like the partner will get upset at me even more if my answer sounds like I haven't submitted the assignment to the senior associate yet.

What do you do when when someone at the top of your firm says something bigoted and you don’t call them out immediately?

I have seen that Some people are seriously demeaning Publicis Sapient looks like they have a personal grudge. I would suggest to connect with your HR and manager in PS or look for right people on LinkedIn.

Welp! Finally got the axe today too. I didn’t even get to talk to my manager. One of the execs I support told me he’s very sorry and I was great, etc etc, but it couldn’t be avoided. Whatever. I kind of never want to work again. I’m heartbroken.

I have a coworker who’s a functional alcoholic. I’ve never dealt with a situation like this before so I don’t even know if it’s my place to say something

Just had a very uncomfortable conversation with a partner. I have some time off booked to go to my brother’s wedding (I’m the best man). We were chatting and I mentioned that my brother’s future husband is so nice and really a great guy, and we already consider him a member of our family. Partner’s tone immediately shifts and as we’re ending the call he says, “Okay, enjoy the time with your family at the civil ceremony.” Like… girl you live in California, you cannot be this backward.

Been for a company for over 2years. The executive team is very much a boy's club. There are a few women in management roles but zero ethnicity diversity there. I raised my concern to HR in feb. And they are just now deciding to do something about it. They want me (white female) to put together a diversity committee. Any suggestions on how to go about it? How to attract volunteers to the committee? I want to make sure I get the right people involved in this, to push for changes.

I have a partner who routinely ignores emails or responds to them several weeks later. He has to approve every single document sent to the client or the court, which means you have a physically go to his office to ask him to review something. Half of the time you go to meet with him in person, he’s either on a call or otherwise busy. I find that this basically creates more work and makes meeting deadlines extremely difficult. Is this normal?

What salary to expect with TCS HR for 2.9 YOE in plsql development.
CCTC-3.2LPA
Offer in hand-6.3LPA

Hello everyone
I had cleared the technical round at Accenture and uploaded all my documents on their portal. Later, the HR tells me that the demand for the candidates has reduced and we cannot extend offer.

Is this normal with Accenture?

YOE - 8, Tech - Frontend Angular.

Anyone pursued a MSL in Taxation degree? Did it open up additional opportunities? Trying to get into tax planning/structuring but don’t have a JD (not interested in practicing law). Currently CPA/MST.

Inflation post covid—19 .. thoughts? I am really worried considering the prices from housing to basic needs in major cities are already not affordable for most middle class families.

I want to know whether the Medical Policy of 3 Lac which is given by the company by default in which along with me my immediate dependents like my spouse and children are covered or not?

Can I start learning DSA using JavaScript to get into product based company from service based ? Or I need to learn other language first like C or Java and then learn DSA in that ? I am working as a Frontend developer so I already have knowledge of JS. Please suggest how to proceed ?

Does nagarro deducted tax from first month's salary, as company is saying that we can only show our investment once first salary is credited.

Can someone refer of SAP BASIS profile in VMWARE please?

YOE: 6.4
Notice period : 15 days left

Thanks

I had an interview with DIAGEO last week and the interviewer looked pretty convinced. He told me I will be having my 2nd round next week but havn't got any update since then. Not sure if they didn't select me or the process is slow.. Anyone here having interview experience with the company??

For those trying to leave, how do you sneak interviews in?

Thoughts on Marcus vs. Ally vs. Wealthfront? Looking for a place to park my emergency savings

Now I'm in a client location, My manager is a good person but he told me, I should report to Lead.

Lead is a psycho. He shows hell to the team members including me.
What should I do ?

Everyone keeps saying that the real estate market is going to bounce back soon. At this point I'm more likely to believe that unicorns will take over the world

Anyone living in Pune Hinjewadi area, need help regarding flat.
Can u please tell me society names which are good and have rent around 15k for 2 bhk

Questions to make sure to ask at first egg freezing consult with RE? It’s my first time so I want to make sure I don’t miss anything!

When will the holiday calendar for 2022 be published on LMS?

Will the customer support future be led by chatbots or will we still be necessary? lol

Today my supervisor told me "be helpful with customers, but not TOO helpful." I seriously have no idea what that means. OK though, you're the boss?

I'm going to yell at the next person that suggests "just talking on the phone all day" is easy. Telemarketing is the hardest job I've ever had

My company is receiving backlash for…let’s say a poor decision that has gone viral in my city. For 3 days, almost everyone who has called customer support is just looking to insult and yell at us. This isn’t our fault :/

When you’re applying for customer service jobs, do you customize the resume objective for each?

How have the skills needed for working in customer support changed over the past decade?

Yesterday someone told me: “I will never shop here again!” I saw them at the same time the following week! Lol. Just a reminder to not take anything too personally.

Is anyone else worried about how fast digital platforms are changing? Older employees are already struggling to keep up, and it feels like we always have a new platform to learn.

It’s time we collectively stop agreeing to be abused by customers just because management thinks we should.

I do feel bad when people can’t afford our subscription any more even though they love it. However, I wish they would stop getting mad at me over it. It’s not my fault!

Any suggestions for how to find a fully remote customer support job?

What would be your fake customer support name if you could choose and why? I’ll go first “Karen.”

Hey managers, how do you keep company culture alive when managing a remote team?

Customers are giving us bad experience ratings because we don’t offer them the solutions they want. Our company won’t allow us to offer those solutions, but the manager punishes us for low ratings anyway. I don’t get how they’re ok with that.

Whew! That was a long one. I feel like spending over 10 mins on the line with customer support adds a bit of irritation which could turn unpleasant when issues aren’t resolved.

Working from home in customer support provides so much flexibility as a stay at home mom. I can take care of the home, my babies and work without feeling guilty ….talk about mutli-tasking!

When you’re frustrated with a product, do you take that frustration out on the product? Would you go the customer support route?

Can I still work as a telemarketer even though I have a noticeable accent? People don't say they can't understand me but they seem relieved when they get to talk to somebody else. My boss acts like I'm not very good at the job and I think it's because some customers think I am an "outsider," for lack of a better term. I just want to fit in.

Hiring managers, what do you look for as you’re going through resumes?

Do you prefer bots that oftentimes just provide a list of possible issues that you may have or an actual person where you can directly say what the issue is as your customer support? Let’s discuss!