I'm sorry, but customer support empathy feels a little patronizing. Of course, I've run into this with various other companies before, and every time it comes off feeling disingenuous. I don't really need the rep to pretend to connect with me through a shared experience, made up or otherwise. The best support experiences I have had were where the agent was allowed to do their jobs while being encouraged to be themselves instead of trying to turn actual humans into bots. So, how do reps on the other end of the phone feel about some of these trends in customer service?

I want to open a Roth IRA for my mother (55). She makes about $9k from an international job and doesn’t file a U.S. tax return. How does the government check if I find it with the maximum of $7k?

Looking for advice on tips and tricks for landing PE MBA internship, coming from consulting. What were the game changers for you?

Current IE here. What are some Time Motion Study Softwares that are out there and you use in your jobs?

Anyone from Cognizant who joined recently like last week or so please dm. I need help.

Thank you

Company offers 200% match on the first 3% of 401k contributions, vested immediately. How is that relative to other firms?

Could a position as an Office Coordinator be the same as Administrative assistant or could be considered as a higher role?

Getting over heartbreak and having a full time job is torture lol. My boyfriend and I just broke up after almost a year of being together. It was such a beautiful relationship but ultimately he just didn’t love me. I love him so much. My mind knows that I deserve reciprocal love and I’m worthy, but I feel physically ill. My body hurts, my stomach is in knots, my head hurts. How is it that I have to mend a broken heart but also meet my billable hours lmao

Trying to decide between soylent or huel as a meal replacement 1x daily. Anyone have recs? Goal: shed ~5-10 lbs and keep it off over the next few months.

We are hiring! Great work/life balance and exposure. PM me if you want a referral.

Anyone work for GoDaddy and would like to recommend me for an accounting or analyst role?

Hi Fishies, Im a application suport engineer with 7 years of experience. Java and dotnet, sql application. Please refer me for opening with immediate joiner

Any job leads? Feel like I’m under paid, been working property and casualty for almost 5 years. Started an us position this year making only 49K. Barely can support myself honestly

Blockchain - is anyone actually working on a real Blockchain project or is it just concept selling at this time?

Currently I pay $1900 for a brand new & modern 1BHK in the Greater NYC area. Moving to SF later this year. Any recommendations on how much to budget for SF? Will be working in Downtown area & currently got a car. I am little bit divided on whether to sell the car or move it to SF.

Looking for a good neighbourhood and ok with 30 minute commute to work.

I have one month left to finish my thesis. I know, I’ve screwed up. Anxiety got the best of me. Is there still hope?

How do you prevent the negativity of your job from impacting your personal life?

For those of you who lead a support team, how do you handle case/ticket queues when agents are OOO? I lead a team of 7 and looking to implement a better OOO process. Thanks!

Tell me a feel-good story from work that will restore my faith in humanity.

I keep getting accused of being a bot in live chat. Should I approach my boss about being less scripted, or is the efficiency worth it?

How have the skills needed for working in customer support changed over the past decade?

When a customer asks how you are, what goes through your head before saying “I’m great, thanks”?

I’d be so much happier doing customer service through live chat instead of phones. Are there jobs that hire just for online support, or do they all require you to take calls?

I hope you don’t mind, but I just have to brag. I QUIT MY JOB TODAY. Farewell, Karens.

Remember most customer reps do want to help you. In some cases they just need to go through RED TAPE. 🙂

Will the customer support future be led by chatbots or will we still be necessary? lol

"You can't please everyone!" Being in customer support for 4+ years, that statement has never been truer.

I'm going to yell at the next person that suggests "just talking on the phone all day" is easy. Telemarketing is the hardest job I've ever had

My company is receiving backlash for…let’s say a poor decision that has gone viral in my city. For 3 days, almost everyone who has called customer support is just looking to insult and yell at us. This isn’t our fault :/

If you had to wipe a company off the face of the earth based on their customer support, which one would it be??

What are your tips for publicly responding to negative reviews?

With technology ever expanding, how do you think it will affect customer support? Will your favorite brands/companies replace people with robots?

In my company, we have a staff of customer support agents to resolve user concerns, but they prefer to complain on social media and never call the number we give them. Should we transfer the agents to the Social Media platforms or insistently try to get them to call us?

Is it normal to be ghosted after interviews? I’ve had three recently and not one callback.

I grew up with a lot of social anxiety so I can't really believe I'm saying this, but my favorite thing about working at a store is that I have to talk to people every day. It's really helped me come "out of my shell" and stepping outside of my comfort zone has given me more confidence than I ever thought it would.

Can I still work as a telemarketer even though I have a noticeable accent? People don't say they can't understand me but they seem relieved when they get to talk to somebody else. My boss acts like I'm not very good at the job and I think it's because some customers think I am an "outsider," for lack of a better term. I just want to fit in.