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To elaborate, it is billable of the week divided by 40. So charging less non billable is not going to change anything.
Utilization is chargeable hours over 40.
I believe you are required to charge a minimum of 40 hours for a full week whether chargeable or non-chargeable. I am a bit confused with how you are charging 40 hours and only 5 non-charge hours. So does this mean you’re overstating your chargeable hours? lol
weekly 40 hours will always be the denominator. 40 chargeable hours and 10 non-charge: 40/40 = 100%. For that reason, always record all your times, overtime matters as well during annual review (depending on your firm).
At Pwc US the numerator is charged work - codes starting with a 0 or 4. Denominator is number of workdays times 8 minus holiday hours charged.
Could it be that you submitted that last 10 chargeable hours a bit late and it didn’t make it in time for the utilization % report?