{ "media_type": "text", "post_content": "Anybody has had any major client business related fails. For me an interesting one was we questioning CEO why they have not done (a rather obvious) cross sell to which he actually replied ‘we didn’t get around to it, but that feels like a good idea and an opportunity’ it probably costed the firm about 10-20% in profit p.a. for 10 odd years. I was amazed and horrified at the same time that he said it coz I would have been fired for much less", "post_id": "60ff4f07384e94002071837a", "reply_count": 2, "vote_count": 2, "bowl_id": "5a847d36d21e1e00180b1c8c", "bowl_name": "#OverheardAtWork" }

Anybody has had any major client business related fails. For me an interesting one was we questioning CEO why they have not done (a rather obvious) cross sell to which he actually replied ‘we didn’t get around to it, but that feels like a good idea and an opportunity’ it probably costed the firm about 10-20% in profit p.a. for 10 odd years. I was amazed and horrified at the same time that he said it coz I would have been fired for much less

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You’d have been fired for admitting a cross sale you’d been overlooking was a good idea?

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Yeah Hindsight is 20/20. Sounds to me like the CEO was humble enough to acknowledge the merits of the idea instead of coming up with a BS as to why now

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