Hi all! I've been at my current job for about 6 months. I have totally overhauled the training process (there really wasn't one) for our small call center of about 10 people. My Director and Manager are in charge of hiring and my director seems to think the way to go is to hire reps that are very qualified (banking exp, call center exp). Problem is 2 of the 5 he hired pulled their interest close to start date.

How can I tell him we need to stop looking for over qualified & target less qualified

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Did they ever explain why they kept choosing overqualified candidates? Since you're only a small company everyone needs to cooperate more closely. I would tell them straight up what I think about their decision making.

My Director likes that they don't need to wait a long time to get up to speed. With the work my assistant manager and I have done to overhaul the training process, I feel like we could get someone up to speed even if they were not in banking prior. Saw recent applications they are interviewing and it's the same. Positions that are closer to 90k+ when we are hiring for a call center rep at 50k.

Do you think this situation really has anything to do with their qualification level? It almost seems like it's just a bad coincidence that they pulled their interest like that. Given that you've had it happen twice though, I understand why you would want to change tactics. Perhaps your boss would be happier to hire less qualified if there was some kind of practice test in the interview process to evaluate their skill level?

I did research on the people we hired and it often seems like given the pay and status of the role, it's far below their previous roles. Many are unemployed and likely just accepting because they have nothing else or are waiting on another offer. To me, I think it will keep happening that either they pull their offer or only last a couple months when they get an offer more in line with their experience. Just not sure how to present this info and not step on toes.

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