Hi,

I freelance as an admin and I need help responding to someone not willing to pay me.
I’ve always charged 15 increments.

Their response:
Is there any way you could go back and estimate the actual amount of time it took you to send an email for scheduling, vs rounding each email up to 15 minutes?
Moving forward we could track more precisely, or I could pay based on the completion of the task. For example each scheduled call that is completed would be X$, each research project is $Y.

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Posting as :
works at
You are currently posting as works at

Did you have them sign a contract stating they would be charged in 15 min increments?

Hi. I’m sorry to hear that this has happened. You can leverage your initial agreement. And what do you want to say to this person? Are you willing to negotiate or hold firm to what was agreed upon? Consider if this is a client you want to keep working with. You can track time for a higher rate, move to a retainer, or make a package that you get up to Y amount of tasks for $X per month.
“We agreed that I charge X to do Y. I can/cannot estimate time spent on Z tasks. “

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