Hi! Working on getting patients to engage with an online portal more to increase quality metrics. This is a rural FQHC. Any tips?

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Is it for purposes of higher MIPS payments or something similar? Or because the group honestly cares about the patient engagement?

I ask because if it’s more the first, it could be financially worth running a contest of some sort where patients are entered into a lottery to win something of value every time they check a lab result, schedule an appt online, message their provider, etc. Also, does your portal offer text engagement mechanisms? You can always use that to get people to click through to their portal.

The issue, as you know, is that patients are not particularly engaged in their own healthcare generally, and the value of portals is minimal if you aren’t a high-needs patient with an acute or chronic illness. You gotta make it compelling to them.

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