Hired someone overqualified.

We hired someone overqualified on paper for a supervisor role. Everyone thought it would be a breeze for them, but they are constantly complaining about more junior staff members, don't want to mentor the junior and senior staff and express when they think tasks are beneath them. We've had a few discussions with them already and they say they don't mean it like that, but the behaviors persist. Any suggestions?

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Anyone who doesn’t want to mentor junior staff is not an asset to the company. And they’re selfish.

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This has nothing to do with being overqualified, this is just not being a good team member. In fact it’s hard to sustain that someone behaving in this manner is overqualified for anything.

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That mashed up role itself invites bad performers.

It’s not a true copy supe role. You called it that but you have a half managerial, half individual contributor role. Corporate purgatory. You are making anyone who accepts that role be disgruntled on day one. Nobody good would ever truly want to be in that role.

It shows the agency doesn’t know what it’s doing, but it also means anyone who says yes to that also doesn’t know what they’re doing. Both sides blame each other without looking inward.

Your agency needs to split that role into two. Hire a second person, either above or below this copy supe, and change both titles to be ultra clear about what their jobs actually are.

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“Half managerial, half contributor role”

In Pharma we call that title, “group art/copy supervisor,” and it’s one of the most difficult roles on the ladder in my opinion. Your job is to mentor, supervise, and review your staff’s work, but also be responsible for the same amount of projects and jobs that each member of your team is, but all of your projects are the larger profile work. You also work on pitches, internal culture stuff, and high level strategy with the strategists. You are basically stuck between managerial and contributor and you have to do it all at a high level.

What do you mean by a supervisor role? What is the job title? Is this person a creative? If so, did you make it super clear in the interview process that they wouldn’t be doing the work, but just supervising? “Overqualified on paper” sounds like you made a lot of assumptions without talking to them about it. Not every great creative is good at putting down the tools and supervising.

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Copy supervisor. We had said in the interview and the job description 50 percent of their time would be spent doing hands on writing and 50 percent would be reviewing the work of more junior staff members and aiding their development. They said they loved mentoring junior staff and that they had done so in the past and that they had no problem getting their hands dirty on work. We also asked if they were going to be ok working at a lower level as they'd been a CD for the last 5 years.

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Correct, it is pharma and it's like a more traditional ACD role at a normal agency

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