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Subject Expert
Turn the camera on unless you have some problem with your face. It’s best to follow the norms of the team particularly on client calls.
Mentor
I’m actually seeking reasonable accommodation to have my camera off. Being forced to stare at my face triggers disordered eating for me. I know I’m going to take a professional hit, but my health has seriously suffered from using video. I wish we could all just get over the whole stupid video chat fad. Conference calls are perfectly fine. And please respect colleagues who don’t want to be on camera; they may have a perfectly good reason.
Mentor
Not an option with my organization’s software. And it would still freak me out to be stared out up close like that—it’s very different from appearing in person.
Subject Expert
If you’re a first year and you’re not saying anything on the call, no one cares that your camera is off.
Enthusiast
Agreed A9. Do not say you don’t know how to work the zoom/teams, that’s an awful idea lol. If anything, just dial in without the extra unnecessary (false) explanation. But don’t overdo that.
Smear some petroleum jelly over your camera and claim tech issues.
I have not been on cam ever since start of pandemic and we were thrown into this new Zoom world. I have been on countless client calls, team meetings, and presented to my entire firm internally three times with comments from the audience that they enjoyed my presentation. In terms of client success, they do not care and I have actually gotten a lot more work out of it. They are not focused on looking at me, are not hypersensitive about how they appear, and they are actually listening to what I have to say instead of judging my appearance and background. They pay for my expertise, not to put on a virtual show. I think most of you are trying to normalise something that is actually not normal and sometimes inadvertently invasive. We had plenty of client calls in the past with no camera interaction. It is not as if I am in hiding and they are more than welcome to drop by the office as well.
I have spoken about it with every single Principal in my team. Yes, they were initially vexed but now they are used to it, and some are openly in support of it. If a client is really bothered by it, I have yet to hear it. I mostly speak to clients directly over phone anyway, not Zoom. I have secured double the work pre-pandemic and significantly exceed my budget every month. What's the problem?
Turn your camera on. Fair or not, the client may assume you are multitasking / not paying attention (especially if you’re not speaking) and be annoyed that you’re billing them for it. Also, being able to see each other helps build the relationship. Before Zoom became a thing, I always thought it was odd that I wouldn’t recognize clients that I regularly worked with if I saw them on the street because I’d never seen them before.
Subject Expert
And I don’t like needing to shave, gel my hair, or ironing a dress shirt. Or the fact that I can’t have visible tattoos, a plethora of face piercings or stylish dyed hair (I’d kill for a Mohawk). But I’m in a professional industry and paid quite well for such. You don’t need to be date night ready. You just need to look presentable on a camera for which you control the settings! If you don’t want to have picture perfect makeup turn up the contrast. Play with the lighting. You have a myriad of options!
Coach
I hate video-on zoom meetings! Go the f away
Enthusiast
My bosses have asked me what’s wrong with my colleague who never turns his camera on
Mentor
Once is fine, if this the normal thing you do it will look weird
Coach
My camera remains off. My true identity must remain unknown.
Mentor
I have mine on to build relationships as someone mentioned. Will def not have it on when I crawled out of bed, billed three hours and did not have a shower yet.
Mentor
This is actually not an issue when there are 10 people on the zoom. If it was 3 and you’re the only one with their camera off, then I think that is a bigger issue (though still incredibly small in the grand scheme of things).
Turn your camera on. Not doing so is a lost opportunity to connect. Then again if you don’t care about doing everything possible within your control to advance your career, leave it off
I never turn my camera on and really don’t care.
It seems like step one of the reasoning used as to why we should be in the office more often. Be present, wear a business shirt, brush your hair and reign in your pets and kids.
In the early days of the Apocalypse in 2020, our firm shared market research showing that clients disliked lawyers who refused to turn their cameras on: it was perceived to be rude, lazy, and/or an indication that the lawyer was not really paying attention.
I therefore *always* turn on my camera, and I also have a smart shirt which I put on solely for client calls (in lieu of my normal t-shirt).
What I am however a huge fan of is the new 'blur filter' on both Zoom and Teams, which obscures my background. It is less ostentatious than a full artificial backdrop though I do love the Star Trek bridge backdrop that our firm's European head of IT uses!), while preserving privacy and reducing distractions from people peering into my humble spare room in my mother's house (where I work from when WFH).
My experience is that when there are more than 10 people on the call, it usually goes unoticed. And if someone pays attention to this somewhat unsignificant detail of one participant among so many, they won't say or think anything of it.