How do PPMDs make sure when you are replacing an incumbent, you don't get handed down a broken system ? What sort of knowledge transfer and contractual framework do you get the client to agree to and how do you negotiate on that? I feel clients are not always honest and hide a lot of landmines which a consulting company can walk into and blamed for it.

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Here's some free consulting for you big blue 😀. Insist on a due-diligence and assessment before the take over so you can understand product, backlog, governance, current status, tech debt, NPS scores, delivery on current contractual commitments, defect backlogs, sub-contractor SoWs and SLAs etc .
Then have a joint review of it with the client and set a target. Doesn't matter if it's a different client or competitor the assessment is key.

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What ACN1 said. Cannot take this big of a risk for the firm without basing it on factual evidence. If the client is not willing, that’s the answer right there.

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A1 is absolutely right - that is exactly what we do when we take over . I am guessing you are new here and didn’t get a good mentor ?

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/x-post from the Consulting Bowl/

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