If a customer mentions a specific employee in a positive way on a customer feedback survey, we get a little $5 coupon to use on various things we sell. Plus, an entry into a raffle for a $30 gift card that gets drawn at the end of each month. And I need some extra coffee money! Can you suggest ways I could encourage people to take the survey?

does anyone have any model practice / prep materials that they'd be willing to share? happy to contribute $ ... struggling to figure out how to practice in a structured way

Is on-cycle recruiting done? My into meeting was postponed by the headhunters a few times, so I was only able to connect with a few of the major headhunters this week

Vicious layoffs at HCB health.

 I heard a commercial on the radio for Verizon that said something to the effect that parents are now learning how to lesson plan. Are any of you off the hook for lesson planning? Just wondering because I’m over here busting my butt!

Do you have a product portfolio? I have case study details on features I've released but so far have only needed as reference notes in interviews. I have an upcoming interview where they specifically want to discuss my portfolio and want to ensure I'm correctly prepared.

Since we returned to office in October, is it appropriate to give holiday gifts to team members?

Can anyone shed light on what someone in DDV at PwC would make at the other big fours? Feel like we’re severely underpaid. I’m a Senior Associate with 4 Y.O.E.

Running my first half-marathon mid-October, How many weeks should I give myself to train? I was thinking 14. Not trying to PR, and can run 4/5 miles comfortably right now. Any advice or training plans you recommend?

Any advice for moving from being a lawyer to secondary advisory or private fund groups that combine this with placement/fundraising?

Will need to migrate to office 365 soon. What’s the difference for excel from the 2013 version?

I’m a 3L applying in NYC for post grad employment. Which plaintiffs PI/Med firms have the best opportunities for a junior? Everything I find, including my past summer job, is a small shop with 3 partners max and a handful of established associates. I would really like plaintiffs side.

I am feeling like going for Pee again and again... Is it sign of Sugar...

Looking for Azure cloud based jobs in Accenture UK - solution architect would be the best fit. Have 4 years of hands on experience at Microsoft - any team hiring or anyone willing to give a referral?

Partners, do any of you regret not starting your own business?

Advice on taking and passing the SPHR exam?

Has anyone ever had to train for more than 3 days to be a server ? ESP with over 10 years experience

Which RB should I start in addition to Saquon Barkley in this 1 PPR league?
-Alex Collins @ CLE
-Javorius Allen @ CLE
-Dion Lewis @ BUF
-Aaron Jones @ DET

Looking to specialize in privacy and was considering getting the CIPP/CIPM/CIPT. I already have my CISSP and CISA. Is it worth it?

Will the customer support future be led by chatbots or will we still be necessary? lol

I’d be so much happier doing customer service through live chat instead of phones. Are there jobs that hire just for online support, or do they all require you to take calls?

I grew up with a lot of social anxiety so I can't really believe I'm saying this, but my favorite thing about working at a store is that I have to talk to people every day. It's really helped me come "out of my shell" and stepping outside of my comfort zone has given me more confidence than I ever thought it would.

I keep getting accused of being a bot in live chat. Should I approach my boss about being less scripted, or is the efficiency worth it?

Tell me a feel-good story from work that will restore my faith in humanity.

I’ve spent 3 years working at a call center and I would do just about anything to get off the phones. Do I aim for a promotion, or would I be better off trying another industry?

Creative ways to respond to customer concerns without sounding scripted?

Remember most customer reps do want to help you. In some cases they just need to go through RED TAPE. 🙂

When you’re applying for customer service jobs, do you customize the resume objective for each?

Ways to destress during work as a customer support agent?

Is it normal to be ghosted after interviews? I’ve had three recently and not one callback.

What are your tips for publicly responding to negative reviews?

In my company, we have a staff of customer support agents to resolve user concerns, but they prefer to complain on social media and never call the number we give them. Should we transfer the agents to the Social Media platforms or insistently try to get them to call us?

Is outbound customer support typically less stressful than inbound?

Is anyone else worried about how fast digital platforms are changing? Older employees are already struggling to keep up, and it feels like we always have a new platform to learn.

Any suggestions for how to find a fully remote customer support job?

For those of you who lead a support team, how do you handle case/ticket queues when agents are OOO? I lead a team of 7 and looking to implement a better OOO process. Thanks!

Hiring managers, what do you look for as you’re going through resumes?

I do feel bad when people can’t afford our subscription any more even though they love it. However, I wish they would stop getting mad at me over it. It’s not my fault!

"You can't please everyone!" Being in customer support for 4+ years, that statement has never been truer.