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I’ve worked in both industries and at CenterPoint. While the money is somewhat decent you are pretty much capped at 60K in their tele-sales role. If that’s good enough for you then great but be prepared to deal with heavy amounts of overtime and angry customers which will eventually wear anyone down. Managers or leads rarely help with an issue and this will impact your bonuses due to your AHT being negatively impacted. They write up associates for the silliest things and you can be terminated easily. This is their way of preventing you from being promoted because they feel threatened with a lot of associates who are educated.
You’ll have shortened breaks and lunches if there are high volume of calls. You will be thinking you will be off from your shift in a couple of hours and then they will schedule mandatory overtime last second. So be prepared to cancel plans with friends and family members. There is also a lot of favoritism thanks to the misuse and over indulgence of DEI so be prepared for that as well. There are some power hungry people at this company working very close together to make sure certain people move up and others are sidelined. It’s like a cult.