Omg who struggles with talking to anyone after their shift of 8 hours is over? My mouth, cheeks and jaw joints are literally garbage after my shift is done.

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Absolutely exhausted in every way at the end of my shift. I don't want to answer my phone or even talk to my family some days. I know that sounds awful, but it's exhausting for me too.

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100000% agree.

I feel you. I feel like my brain automatically shuts down after my shift.

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You're not the only one I need a long shower and I don't want to talk until after I shower and eat

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What’s the normal bump from entry level consultant to next step up? Ibm seems to be from 73 —> 90

Curious what other firms offer

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I know we're supposed to live every day like it's our last, but damn it, after a long, stressful week of work, I'm so happy to just lay on my couch all night with some takeout and a cocktail!

likeuplifting

How often do you buy/update your laptop? Just went back to freelance and don’t want a repeat of my last freelance round where I ran into issues with my computer being too old/slow. Currently have a 2015 Mac Pro

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Serious question, why does going to the gym and doing an intense workout raise my lidio/drive and make me want to run home and and just go to town. 😩🥹

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Can someone at UBS help me to get referral for M365 SharePoint
Job reference 247978BR
Please dm me.

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I’m living off $47k post-deductions (401k, etc, but not taxes) in a T2 city. What are some good money saving tips and tricks for relatively low income consultants in their early 20s?

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Let's start a weekly prayer request thread. Even if we're anonymous to each other, I'd love to have a chance to pray for others since I struggle with that

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When you look at all these stupid ideas trying ICO, it definitely feels like dot com bubble 2 is approaching. I still think a bulk of investment is going to more legit ideas, but a lot of alt coins are gaining higher valuations. When do you think we will hit the burst? End of 2018?

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Anyone know of a sort of speeddating site for London creatives looking for a partner? Kinda sick of seeing most job alerts going up as "looking for creative team".

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How’s TBWA? I hear the US arm is toxic, wondering if it’s the same in London.

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Looking for an accountant to help with self assessment as well as consultation on billing etc. Any tips is greatly appreciated. Thank you.

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Hello Everyone!
Hope you all are doing great.
Can you please guide me how to prepare for @Google's interview?
Role: Administrative Business Partner

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Hi,

I have 3+ years of experience in manual testing of web applications and Rest API's and little handson on automation. I am looking to settle in a product based company. Please let me know if there r any openings?
Thanks.

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Don't look for your happiness in a job or a career. You will always be chasing it. What makes you happy?

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Is CMA worth getting after getting the CPA? Or is it better to get the CFA. Also don’t have much finance background so I don’t know if I can pass the CFA will require a lot of hard work. Interesting in hearing people’s thoughts.

I have no plans in leaving PA anytime soon but I figure maybe I should look into another certification that holds value and makes me more marketable compared to my peers. Appreciate any thoughts and advice.

- Also considering going to a t14 MBA in future.

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Additional Posts in Customer Support

For those of you who lead a support team, how do you handle case/ticket queues when agents are OOO? I lead a team of 7 and looking to implement a better OOO process. Thanks!

I grew up with a lot of social anxiety so I can't really believe I'm saying this, but my favorite thing about working at a store is that I have to talk to people every day. It's really helped me come "out of my shell" and stepping outside of my comfort zone has given me more confidence than I ever thought it would.

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Is anyone else worried about how fast digital platforms are changing? Older employees are already struggling to keep up, and it feels like we always have a new platform to learn.

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It’s time we collectively stop agreeing to be abused by customers just because management thinks we should.

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If you had to wipe a company off the face of the earth based on their customer support, which one would it be??

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I do feel bad when people can’t afford our subscription any more even though they love it. However, I wish they would stop getting mad at me over it. It’s not my fault!

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Yesterday someone told me: “I will never shop here again!” I saw them at the same time the following week! Lol. Just a reminder to not take anything too personally.

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Ways to destress during work as a customer support agent?

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When you’re applying for customer service jobs, do you customize the resume objective for each?

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Hiring managers, what do you look for as you’re going through resumes?

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Will the customer support future be led by chatbots or will we still be necessary? lol

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I keep getting accused of being a bot in live chat. Should I approach my boss about being less scripted, or is the efficiency worth it?

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Creative ways to respond to customer concerns without sounding scripted?

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Working from home in customer support provides so much flexibility as a stay at home mom. I can take care of the home, my babies and work without feeling guilty ….talk about mutli-tasking!

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When a customer asks how you are, what goes through your head before saying “I’m great, thanks”?

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Is it normal to be ghosted after interviews? I’ve had three recently and not one callback.

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How have the skills needed for working in customer support changed over the past decade?

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Remember most customer reps do want to help you. In some cases they just need to go through RED TAPE. 🙂

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What are your tips for publicly responding to negative reviews?

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Tell me a feel-good story from work that will restore my faith in humanity.

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